Jump to content

Amazon: Ordered a Set and Only Got One Item


Random Terrain

553 views

I ordered a set of 5 items from Amazon and only one item was in the box. I couldn't figure out how tell Amazon that they sent one item instead of five items and that I wanted the other four. All they provided were return options. I posted my problem in my status update and Razzie.P had the answer. Here is an adapted version of what was posted:

 

Quote

Probably have to chat with Customer Care. It's a bit hidden, so in case you're having trouble finding it, do the following: 

 

     1.  Click "Return or Replace Items."

 

     2.  Click "Help," near the bottom right under "Let us help you."   

 

     3.  Near the bottom left, mouse over "Need more help," and click "Contact Us."

 

Good luck!

 

I did that and opened up a chat window with a bot. As you would expect, the bot was no help, so I asked it to let me chat with a human. The human was helpful and I'm supposed to get the other four items in about 5 days.

 

If a similar thing happens to you, now you'll know how to get the rest of the items that you paid for.

 

 

 

Random Terrain

2 Comments


Recommended Comments

Had the same thing happened when I ordered from Chewy weeks ago...  There's a huge backlog of orders so they'll ship some items from different fullfilment centers.  You'll be charged for each seperate shipment but the total will be the amount you paid online.

 

It's nothing to worry about unless you need it ASAP.

Link to comment
18 minutes ago, MrMaddog said:

Had the same thing happened when I ordered from Chewy weeks ago...  There's a huge backlog of orders so they'll ship some items from different fullfilment centers.  You'll be charged for each seperate shipment but the total will be the amount you paid online.

 

It's nothing to worry about unless you need it ASAP.

 

In my case, they claimed the order was complete, nothing else to be delivered.

Link to comment
Guest
Add a comment...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...