Amazon: Ordered a Set and Only Got One Item
Entry posted by Random Terrain
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I ordered a set of 5 items from Amazon and only one item was in the box. I couldn't figure out how tell Amazon that they sent one item instead of five items and that I wanted the other four. All they provided were return options. I posted my problem in my status update and Razzie.P had the answer. Here is an adapted version of what was posted:
QuoteProbably have to chat with Customer Care. It's a bit hidden, so in case you're having trouble finding it, do the following:
1. Click "Return or Replace Items."
2. Click "Help," near the bottom right under "Let us help you."
3. Near the bottom left, mouse over "Need more help," and click "Contact Us."
Good luck!
I did that and opened up a chat window with a bot. As you would expect, the bot was no help, so I asked it to let me chat with a human. The human was helpful and I'm supposed to get the other four items in about 5 days.
If a similar thing happens to you, now you'll know how to get the rest of the items that you paid for.
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