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MonsterSky

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Posts posted by MonsterSky

  1. I still have problems with the store, none of my cards (Mastercard and Visa) are accepted (error message "This card is invalid. Please use another payment method or try again."). So my only options are buying Tron from eBay or not buy it at all and if eBay prices are that high I'll follow the 2nd.

  2. If after several emails sent to customer support asking if everything is ok with an order and if there are forecasts for shipping no response is received, some complaint from the customer is right and legitimate, moreover after 3 months have passed since the order.

     

    Answers like "if someone is dissatisfied they can ask for a refund" sound intimidating and a little over the top, instead of using that tone it would be enough to reply to the emails sent by customers saying that there is some delay in the supply of the material and that the shipment has suffered delays.

     

    A customer is always a customer, it doesn't matter if he is a video game enthusiast or if he is buying a book, after-sales support must always be present and guaranteed by the store.

     

    Selling items is a business, leave the passion to the hobbists.

    • Like 2
    • Confused 1
  3. This message is mainly for the italian customers of Intellivision Revolution store. It's from many weeks that I can't purchase from the store because at  the checkout my Mastercard credit card is not recognized (generic "is not a valid credit card" message).

    I use that card on my ecommerce sites worldwide without any problem.

     

    I wrote them without any answer, hoping Rev can do something about it.

     

    Anyone else had the same problem and solved it?

     

    Thanks.

    • Like 1
  4. On 11/14/2022 at 2:57 AM, Games For Your Intellivision said:

    Please email your current shipping address and your RAPO# to:

     

    elektronite  at hotmail.com

     

    Also, it would be helpful to know if you can confirm if you've added Infiltrator to your order. 

     

    Orders should begin to ship this week. 

    mail sent, thanks.

  5. 4 minutes ago, MIK710_0 said:

    Sold out everywhere... just get two titles in the early store update..

    .. never checked the eBay store, just see pitfall 2 out of stock on it (and at 85,40$ ?!?)

     

    The decision to separate into two different sales platforms and constantly in small quantities will greatly increase the incidence of "side" and shipping costs. Not to mention the dispersion that is created (buy one game on the store and one different game on eBay in the same day and have two different shipping rate ?! why ?!).

     

    To all this is added the choice of times for adding that news, definitely "uncomfortable" for those living in Europe. There has been no attention to launching all these innovations in a timetable accessible at equal opportunities from the various time zones ...

     

     The "general" perception that is obtained is of an increase in uncertainties, despite the end of the semiconductor crisis.  I am very worried and slightly disappointed with these early post PRGE stages ...

     

    Introducing a "backorders management" system would greatly help to optimize purchases, resources and costs (for both parties, producers and buyers) and would certainly decrease "the anxiety of making it on time". This suggestion is aimed at everyone, not only to Rev.

     

    For my side (just to give an example), as soon as I woke up this morning in Italy, I find myself having to give up "Indiana Jones" (in low stock) because I don't want to spend on a second shipment for a single game, since it is already finished "Galaxian" and having already bought "Missile domination DX" and "Fast Food" last night (the first two new titles available) and already paid for a shipment ... )

     I would also have found "Pitfall 2" on eBay and eventually a third shipment to pay (with all the additional costs it represents, especially when using the GSP, in addition to the obvious surcharge due to platform fees) ... But "luckily" it was already out of stock this morning .....

     

     

     If that's the way to throw all the new games (a little here and a little there) already started with the Elektronite titles .. I think my waivers will be numerous .. due to excessive waste of time, energy and money. Let me know (mainly Europeans of course, because it is a more perceptible problem "on this side") what do you think, if I am exaggerating or if my concern is justified and real. Thanks and sorry "the outburst"

    I totally agree, sell managed like this is a real mess.

    • Thanks 1
  6. Hi Rev, since yesterday I'm trying to purchase the games:

     

    Missile Domination DX

    Galaxian

    Raiders of the los Ark

    Fast Food

     

    on the site https://intellivisionrevolution.square.site/shop/2

     

    but I can't because, at the checkout, I get the following error about my MasterCard: "This card is invalid. Please use another payment method or try again.".

     

    I wrote to the support but I got no answer. Can you check please? Now almost all the games are out of stock, they will be restocked soon?

     

    Thanks.

  7. 15 hours ago, tanuki said:

    Hello everyone,

    The controller is available on our webshop and will be shipped very soon.

     

    To simplify the tracking of purchases we have put the controller on our store.

    You can buy 2 copies. If you buy more we will refund you the difference and send you 2 controllers.

    If you bought Norseman, you can buy the controllers and benefit from reduced shipping costs (5€ for one controller, 7€ for 2 controllers). Just pay your cart and we will refund the difference in shipping costs.

     

    ATTENTION: for the moment these controllers are reserved for people who have reserved them on Atari Age and are given in priority to the first ones on the list (those in the green part). The list is available on the first page of this topic. In case of doubt I will help you of course.

     

    Just ordered, added my AtariAge nickname in the order note.

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