More love for Nintendo's customer service

[liveinabin]

I've heard great things about Nintendo's customer service, though mainly from the US.

 

Well, it was time to give the UK's a go.

My wife's pink DS (original) was on the blink. Calibration was shot, so bad that it couldn't actually complete the re-calibration process.

Added to that it was 3 months out of warranty.

 

Knowing this, I called Nintendo and explained it all the the nice chap. He told me that it 'might' cost £22, but they generally don't charge as long as it's clear that the unit hasn't been abused, even if the warranty is out. He gave me the return address and apologised that, because of high workload, the repair would take 28 days.

Fair enough, I didn't mind waiting.

So I packed it up nicely with a polite letter and off it went.

 

Fast forward 2 weeks and a parcel arrives (early) with a letter. This is what it says :-

 

Dear Customer,

Due to limited supplies, the turnaround time on the repair or replacement of your Nintendo DS console is extensive and therefore in an effort to provide you the best service possible we are currently replacing your original Nintendo DS console with a new superior version, the Nintendo DS lite, so that you are not inconvenienced futher.

 

A brand new boxed DS lite for free! And they'd taken the trouble to match the colour as well! My wife is SO excited with her new Pink DS lite, after 2 weeks of using my white one.

How good is that!??

[AussieAtari]

I'll chime in for the customer service of Nintendo Australia, they are selling Wii USB network adaptors cheaper than the 3rd party brands in the stores, include shipping in the price and it took less than a week to arrive.

 

Well pleased.

[Atarifever]

I've said it before and I'll say it again: it only takes one NES for a company to have to create the greatest customer service infrastructure in the world.

 

This certainly beats the pants off the "Dead Pixel dead smixel" Sony PSP policy.

[PressureCooker2600]

I don't care what people say.....I love Nintendo up and down. And anything related to Nintendo.

 

I'm a Nintendo fanboy oozing N-gaming satisfaction.

[AtariJr]

i never knew how good nintendo's service was till i had to call sony about my dieing drive on my slim ps2. when the lady said "excuuuuse me??? i know more than any one in this company about the ps2"... well, thats when i had enough.

 

theyve fixed a gamecube, an n64 controller, and a game boy pocket for me, all out of warrantee, for free in a matter of days... wonderful, and friendly. its how it should be.

[nintendo_Freak]

i never knew how good nintendo's service was till i had to call sony about my dieing drive on my slim ps2. when the lady said "excuuuuse me??? i know more than any one in this company about the ps2"... well, thats when i had enough.

 

theyve fixed a gamecube, an n64 controller, and a game boy pocket for me, all out of warrantee, for free in a matter of days... wonderful, and friendly. its how it should be.

 

 

kudos for nintendo, on average they will fix stuff out of warranty.

 

now if sony and micro$oft could learn a few things from nintendos customer service

[joeybastard]

I've never needed Nintendo's customer service and that's why I like them so much. All of their products have always worked well for me.

[Lauren Tyler]

A couple weeks ago, I had to ship my Nintendo DS Lite in for repairs because the hinge with the status lights on it broke off, and that meant the screen could easily break off. It was under warranty fortunately, so it wouldn't cost me anything.

 

This past Monday, I got a package and it turned out to be a new DS Lite. Apparently, they couldn't repair my DS Lite so they just gave me a new one. Of course, all my Friend Codes will have to be reset, but oh well!