EarthQuake Posted November 28, 2008 Share Posted November 28, 2008 I've been having one hell of a time staying connected to AA. I keep getting network timeout errors and posting in the forums is painfully excruciating. This started happening only recently and I have no other problems with other websites. Something going on with the servers or is it just me? Quote Link to comment Share on other sites More sharing options...
Albert Posted November 28, 2008 Share Posted November 28, 2008 I haven't had any problems at all and haven't had any reports about similar issues from others. Are you having this problem only from a single location? On a single computer? ..Al Quote Link to comment Share on other sites More sharing options...
EarthQuake Posted November 28, 2008 Author Share Posted November 28, 2008 Yeah, I can only test from this laptop at the moment, but I haven't changed any of my network configuration and it only seems to be doing this on AtariAge. I'll go to make a forum post or just visit the main page and it hangs like my internet went out. After it displays the error page, I can immediately reconnect fine, and everything is okay for a minute or so and it happens all over again. I've been browsing the internet like crazy, and I haven't experienced any problems elsewhere. Quote Link to comment Share on other sites More sharing options...
EarthQuake Posted November 29, 2008 Author Share Posted November 29, 2008 This is really getting to be a pain... I tried a few more things and the problem still persists. I connected directly to my router as opposed to using my wireless, and there was no change. I also try pinging the server during several episodes, and it reported a 25% packet loss each time. One time I was loading a page and it didn't fetch the stylesheet, confirming the packet loss. Not sure exactly what's going on, but from my end, it seems like something is blocking or interfering with my connection. It could be a firewall, or possibly even my ISP. I've been able to view other forums using the same software without any problems whatsoever. It's solely AtariAge which is giving me problems... I really don't know what to do aside from calling my ISP and seeing what's up... Quote Link to comment Share on other sites More sharing options...
+ls650 Posted November 29, 2008 Share Posted November 29, 2008 Totally fine from where I am. Have you tried doing a 'traceroute' to see where your packets are going? I suspect that one of the nodes on the path between you and AA's server is where you're having a problem... Quote Link to comment Share on other sites More sharing options...
EarthQuake Posted November 29, 2008 Author Share Posted November 29, 2008 Thanks for the suggestion. I did as you instructed and these were the results. The first trace is during one of the epidsodes. These are in sequential order, I assume? If that's the case, it's definitely not on my end. What does this mean in terms of solving the problem? Tracing route to atariage.com [216.40.231.66] over a maximum of 30 hops: 1 50 ms 48 ms 48 ms 10.34.37.1 2 50 ms 48 ms 48 ms so-0-3-3-0.CORE-RTR1.CHI01.verizon-gni.net [130.81.36.180] 3 52 ms 51 ms 50 ms so-7-2-0-0.BB-RTR1.CHI01.verizon-gni.net [130.81.20.56] 4 51 ms 51 ms 48 ms so-6-0-0-0.PEER-RTR1.CHI80.verizon-gni.net [130.81.16.11] 5 49 ms 48 ms 48 ms 130.81.15.166 6 101 ms 102 ms 102 ms hagg-03-ge-0-0-0-540.hsto.twtelecom.net [66.192.246.206] 7 80 ms 78 ms 77 ms et3-3.ibr01.hstntx1.theplanet.com [70.87.253.153] 8 79 ms 78 ms 80 ms po1.car01.hstntx1.theplanet.com [207.218.223.2] 9 * * * Request timed out. 10 78 ms 77 ms 80 ms stella.atariage.net [216.40.231.66] Trace complete. Tracing route to atariage.com [216.40.231.66] over a maximum of 30 hops: 1 50 ms 48 ms 51 ms 10.34.37.1 2 48 ms 48 ms 48 ms so-0-3-3-0.CORE-RTR1.CHI01.verizon-gni.net [130.81.36.180] 3 52 ms 51 ms 51 ms so-7-2-0-0.BB-RTR1.CHI01.verizon-gni.net [130.81.20.56] 4 50 ms 50 ms 48 ms so-6-0-0-0.PEER-RTR1.CHI80.verizon-gni.net [130.81.16.11] 5 48 ms 48 ms 48 ms 130.81.15.166 6 103 ms 107 ms 103 ms hagg-03-ge-0-0-0-540.hsto.twtelecom.net [66.192.246.206] 7 76 ms 78 ms 78 ms et3-3.ibr01.hstntx1.theplanet.com [70.87.253.153] 8 79 ms 78 ms 79 ms po1.car01.hstntx1.theplanet.com [207.218.223.2] 9 78 ms 77 ms 79 ms stella.atariage.net [216.40.231.66] Trace complete. Quote Link to comment Share on other sites More sharing options...
pangasinan Posted November 29, 2008 Share Posted November 29, 2008 I am having the same problem,it started about 9 days ago and i keep getting timed out and the pages wont load sometimes it takes 2-3 times before a page loads,before this i never had a problem. Quote Link to comment Share on other sites More sharing options...
EarthQuake Posted November 29, 2008 Author Share Posted November 29, 2008 Thanks for verifying, pangasinan. At least it's not something I did. When and if you get a chance, can you do a trace route as I did and see what it reveals for you? The problem (for me at least) seems to be somewhere between theplanet.com's servers/network and AtariAge. From reading all the angry custom feedback and threads dealing with downtime on their forums, I'm guessing the problem is there. I might consider posting there to see if I can uncover anything, but since I'm not a customer, I'm not sure they would listen to what I have to say. Quote Link to comment Share on other sites More sharing options...
+Random Terrain Posted November 29, 2008 Share Posted November 29, 2008 I've gone to post a couple of times within the last week and got one of those 'go screw yourself, puny human' messages. I had to go back and try again. Hasn't happened that much, though. Quote Link to comment Share on other sites More sharing options...
Corby Posted November 30, 2008 Share Posted November 30, 2008 I am having the same problem,it started about 9 days ago and i keep getting timed out and the pages wont load sometimes it takes 2-3 times before a page loads,before this i never had a problem. ok then its not me then!!!!! this is happening to me too. getting alittle tired of it Quote Link to comment Share on other sites More sharing options...
Impaler_26 Posted November 30, 2008 Share Posted November 30, 2008 I am having the same problem,it started about 9 days ago and i keep getting timed out and the pages wont load sometimes it takes 2-3 times before a page loads,before this i never had a problem. ok then its not me then!!!!! this is happening to me too. getting alittle tired of it Same here. Since about 1-2 weeks it happens quite often that a page won't load and i also have to reload a page several times before it works... Quote Link to comment Share on other sites More sharing options...
EarthQuake Posted November 30, 2008 Author Share Posted November 30, 2008 Excellent, I was hoping people would come forward. I was almost 100% positive that it was not just me. The problem lies with theplanet.com, I'm guessing is which where AtariAge is hosted. Doing a domain lookup seems to confirm this. Probably the reason why most people aren't having problems is due to their connection to the site using a different "path" of servers and networks. Hopefully someone who runs the site can contact them and see if the issue can be resolved... Here's hoping though. Quote Link to comment Share on other sites More sharing options...
CGQuarterly Posted December 1, 2008 Share Posted December 1, 2008 This is happening to me as well. Sometimes a page will sit there and try to load unsuccessfully before I get a page load error screen, Then I will hit "reload" and it will come up instantly. Not sure what that could mean but as you all are, I am glad to hear that it is not just me. I am using AT&T DSL. How about you guys? Chris Quote Link to comment Share on other sites More sharing options...
Albert Posted December 1, 2008 Share Posted December 1, 2008 If other people can send me traceroutes, that would be useful as I can pass them onto ThePlanet. I'll also look to see if other people are complaining about this issue. Kind of strange if it's in ThePlanet's internal network and only affecting some people visiting AtariAge. ..Al Quote Link to comment Share on other sites More sharing options...
EarthQuake Posted December 1, 2008 Author Share Posted December 1, 2008 Verizon DSL, here. Might I suggest, Albert, if you want to get to the bottom of this sooner, you could perhaps make a front page post about it to get more information. It might even draw in more people who are experiencing the problem. For those having this problem and are running Windows, you can do a trace route by going to Run in the start menu, typing in "cmd" to bring up the command prompt, and then typing "tracert atariage.com". If you do it when you're experiencing an 'outage', it should show some stars on some of servers instead of ping times. Usually for me, the stars are on the last or second to the last server listed. If you catch a full-fledged outage instead of just lost packets, it will time out on one of the servers showing 3 stars. Post your results here, so Albert can help resolve the problem. Quote Link to comment Share on other sites More sharing options...
Artlover Posted December 1, 2008 Share Posted December 1, 2008 Thanks for the suggestion. I did as you instructed and these were the results. The first trace is during one of the epidsodes. What's interesting between those two is that the in first one that was failing, there was an extra hop taking place between ThePlanet & Atariage. If other people can send me traceroutes, that would be useful as I can pass them onto ThePlanet. I'll also look to see if other people are complaining about this issue. Kind of strange if it's in ThePlanet's internal network and only affecting some people visiting AtariAge. Do you want from people where it's working too? Or just when it's not? Every once in a while, I have problems connecting too, but never thought to do a tracert because it only ever lasts a minute or two. Next time it does, I'll capture one. Anywho, here is mine when everything is working. Tracing route to atariage.com [216.40.231.66]over a maximum of 30 hops: 1 <10 ms <10 ms <10 ms 192.168.1.1 2 6 ms 9 ms 9 ms c-98-203-88-1.hsd1.fl.comcast.net [98.203.88.1] 3 7 ms 7 ms 5 ms ge-1-4-ur02.northdade.fl.pompano.comcast.net [68.85.228.217] 4 6 ms 5 ms 6 ms po-1-ur01.northdade.fl.pompano.comcast.net [68.85.229.194] 5 8 ms 18 ms 8 ms te-9-4-ur01.davie.fl.pompano.comcast.net [68.86.164.109] 6 7 ms 7 ms 9 ms te-0-0-0-4-cr01.miami.fl.ibone.comcast.net [68.86.91.81] 7 21 ms 23 ms 21 ms pos-0-11-0-0-cr01.atlanta.ga.ibone.comcast.net [68.86.85.193] 8 42 ms 44 ms 42 ms pos-1-12-0-0-cr01.dallas.tx.ibone.comcast.net [68.86.85.157] 9 45 ms 43 ms 43 ms 68.86.88.50 10 58 ms 49 ms 49 ms et1-1.ibr01.hstntx2.theplanet.com [70.87.253.50] 11 48 ms 49 ms 48 ms et3-3.ibr01.hstntx1.theplanet.com [70.87.253.153] 12 51 ms 49 ms 58 ms po1.car01.hstntx1.theplanet.com [207.218.223.2] 13 50 ms 47 ms 49 ms stella.atariage.net [216.40.231.66] Trace complete. Quote Link to comment Share on other sites More sharing options...
+Random Terrain Posted December 1, 2008 Share Posted December 1, 2008 I went to search a thread and got a blank page, so I did a trace: Tracing route to atariage.com [216.40.231.66]over a maximum of 30 hops: 1 20 ms 7 ms 7 ms 10.96.128.1 2 10 ms 14 ms 9 ms gig0-3.gnboncash-ubr1.triad.rr.com [24.28.228.133] 3 9 ms 9 ms 10 ms gig2-2.gnboncash-rtr1.triad.rr.com [24.28.229.245] 4 10 ms 9 ms 12 ms srp14-0.gnboncsg-rtr1.triad.rr.com [24.28.224.193] 5 13 ms 12 ms 16 ms ge-3-1-0.rlghncpop-rtr1.southeast.rr.com [24.93.64.178] 6 17 ms 19 ms 17 ms ae-3-0.cr0.dca10.tbone.rr.com [66.109.6.80] 7 18 ms 18 ms 30 ms ae-2-0.pr0.dca10.tbone.rr.com [66.109.6.169] 8 20 ms 22 ms 19 ms te-6-2-pr01.ashburn.va.ibone.comcast.net [68.86.88.141] 9 26 ms 37 ms 33 ms pos-0-15-0-0-cr01.atlanta.ga.ibone.comcast.net [68.86.85.69] 10 47 ms 47 ms 58 ms pos-0-15-0-0-cr01.dallas.tx.ibone.comcast.net [68.86.85.149] 11 47 ms 43 ms 46 ms 68.86.88.50 12 53 ms 49 ms 53 ms et1-1.ibr01.hstntx2.theplanet.com [70.87.253.50] 13 52 ms 49 ms 50 ms et3-3.ibr01.hstntx1.theplanet.com [70.87.253.153] 14 51 ms 52 ms 51 ms po1.car01.hstntx1.theplanet.com [207.218.223.2] 15 50 ms 49 ms 51 ms stella.atariage.net [216.40.231.66] Trace complete. It was just a temporary thing. The problem was probably over before I did the trace. Quote Link to comment Share on other sites More sharing options...
ComputerSpaceFan Posted December 1, 2008 Share Posted December 1, 2008 I'm having trouble at random for the past two weeks from both my home PC and my work PC. I'm up in Canada too by the way. Quote Link to comment Share on other sites More sharing options...
pangasinan Posted December 2, 2008 Share Posted December 2, 2008 The problem might have been fixed,anyone still having problems ?? Quote Link to comment Share on other sites More sharing options...
CGQuarterly Posted December 2, 2008 Share Posted December 2, 2008 (edited) F:\Documents and Settings\Administrator>tracert atariage.com Tracing route to atariage.com [216.40.231.66] over a maximum of 30 hops: 1 1 ms 1 ms <1 ms 192.168.1.1 2 462 ms 404 ms 456 ms bras1-l0.scrm01.sbcglobal.net [151.164.185.12] 3 403 ms 427 ms 459 ms dist2-vlan60.scrm01.pbi.net [64.171.152.131] 4 321 ms 320 ms 407 ms 151.164.93.214 5 465 ms 345 ms 358 ms ex2-p10-0.pxpaca.sbcglobal.net [151.164.190.83] 6 453 ms 448 ms 437 ms as4323-twtelecom.pxpaca.sbcglobal.net [151.164.2 48.110] 7 391 ms 318 ms 367 ms hagg-03-ge-0-0-0-540.hsto.twtelecom.net [66.192. 246.206] 8 360 ms 417 ms 439 ms et3-3.ibr01.hstntx1.theplanet.com [70.87.253.153 ] 9 285 ms 170 ms 277 ms po1.car01.hstntx1.theplanet.com [207.218.223.2] 10 472 ms 498 ms 435 ms stella.atariage.net [216.40.231.66] Trace complete. F:\Documents and Settings\Administrator> I was experiencing the problem a few mins ago and this is what I got. Chris Edited December 2, 2008 by Jibbajaba Quote Link to comment Share on other sites More sharing options...
EarthQuake Posted December 2, 2008 Author Share Posted December 2, 2008 (edited) Still occurs for me, although it tends to come and go, and certain times of the day are worse it seems. I've pretty much gotten used to it by now, although posting and editing posts are still pretty annoying. JibbaJaba: Nothing unusual there, so it probably ended before you could do the trace route. I find it's best to keep the command prompt open, do a tracert, and just leave it minimized until another outage happens. That way I can just pull up the window, press up (to repeat the last command) and hit enter. Usually catches it every time. Edited December 2, 2008 by EarthQuake Quote Link to comment Share on other sites More sharing options...
CPUWIZ Posted December 13, 2008 Share Posted December 13, 2008 I've been getting this almost daily for months now, it fixes itself quickly, most of the time. Sometimes I get this for hours. Network Timeout The server at www.atariage.com is taking too long to respond. Quote Link to comment Share on other sites More sharing options...
carmel_andrews Posted December 21, 2008 Share Posted December 21, 2008 I am finding that sometimes it take an absolute age for a thread or forum to load up...and not just on my pc (broadband), but also when i used to go to the library and use their PC/server (i am assuming cable broadband) Quote Link to comment Share on other sites More sharing options...
+Random Terrain Posted December 28, 2008 Share Posted December 28, 2008 For about an hour or more tonight, AtariAge was gone. I got the following when I used tracert atariage.com: Unable to resolve target system name atariage.com Quote Link to comment Share on other sites More sharing options...
+ls650 Posted December 28, 2008 Share Posted December 28, 2008 I had problems connecting to AA this AM, (other sites were fine) but it seems back to normal now. Quote Link to comment Share on other sites More sharing options...
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