PSN Outage

[Chuplayer]

I'm not posting that picture to be cute or funny either.

 

As annoying as a giant all capitol letters "FUCK SONY" is, that picture you keep posting is way worse.

This is how I get every time you post it....

 

That's the whole point.

 

So, you keep posting the picture over and over again to irritate the people here?

 

Well. Way to go. Mission accomplished.

No, to illustrate my anger. If I had a table to flip, I'd flip it.

 

I have already cleared my PS3's hard drive and investigated the last PSN games I downloaded. The last ones I got were MvC2 and SSF2THDR well over a year ago during the first big Capcom sale, so my card information should be safe. It expired months ago, and I probably deleted it from the PSN service, too.

 

Next thing is to get all the PS3 games that aren't MGS4 or Time Crisis (I forgot I have a soft spot for Time Crisis) out of my house. Yes, I will be "trading" them in to GameStop. Yes, I will get ripped off. No, I don't care. I just want to get them the hell out of my house in the quickest way possible.

 

Sony has pissed me off for the last time. I didn't not eat lunch for months during college in order to afford a 60GB PS3 just so Sony could pussy-foot around with my data by storing it in an un-encrypted format ripe for the stealing. This is abhorrent.

[moycon]

Sony has pissed me off for the last time. I didn't not eat lunch for months during college in order to afford a 60GB PS3 just so Sony could pussy-foot around with my data by storing it in an un-encrypted format ripe for the stealing. This is abhorrent.

 

I wonder if all the folks who clambered for years how great the PSN was because it was free and how dumb Live members were for paying 3 whole dollars a month are hanging their heads now.

You gets what you pay for I guess.

Ah well, live and learn.

 

Also, 77 million people had their information stolen. Wanna bet more than couple did indeed use a debit card if only because not everyone in the world can get a credit card? Not so sure that makes them stupid in my book, maybe just not educated to the dangers.

I guess maybe they are stupid, stupid to think hackers just like to run emulators and make back-ups.

[Reaperman]

Well I just called my credit card's fraud number, and they were already keeping an eye on my account for fraud. Perhaps they're just watching everybody with PSN charges. They told me not to cancel yet, and if my card has unauthorized purchases that they'll have to send me a new one. That'd be a shame since this is my 'monthly expenses' card, and all of my recurring automatic payments are tied to it.

 

Oh well, back to ps2.

Edited April 29, 2011 by Reaperman

[Itchy Koala]

Oh well, back to ps2.

[HammR25]

Well I just called my credit card's fraud number, and they were already keeping an eye on my account for fraud. Perhaps they're just watching everybody with PSN charges. They told me not to cancel yet, and if my card has unauthorized purchases that they'll have to send me a new one. That'd be a shame since this is my 'monthly expenses' card, and all of my recurring automatic payments are tied to it.

 

Oh well, back to ps2.

I just called mine too. The only option they offered was to cancel the card so I went ahead and did it. I figured I might as well save them the hassle of dealing with thieves. I'll have a new one in 3 to 5 days.

[madmax2069]

This is why i buy and use those load and toss credit/debit cards or buy PSN cards or Gold or MS Point cards when i am buying anything online.

[Austin]

..not consumer money unless they were dumb enough to use a debit card.

 

*slowly raises hand*

 

Actually, I use my debit (check) card for nearly everything. I'm glad that the last one I had on file with Sony has expired though.. whew.

[cimerians]

We are talking consumer money and credit card companies here. He's screwed if found.

It's bank money, not consumer money unless they were dumb enough to use a debit card.

 

 

The point is he his fucked if caught. Big time.

[SoulBlazer]

..not consumer money unless they were dumb enough to use a debit card.

 

*slowly raises hand*

 

Actually, I use my debit (check) card for nearly everything. I'm glad that the last one I had on file with Sony has expired though.. whew.

 

I'm in the same boat, Austin. I don't spend too much on XBox Live, but since I'm trying to pay down a big credit card debt right now I linked in my debit card with it.

 

But that card has expired also.

 

Even though I use MSN and not Sony, this has made me paranoid enough that I won't use it again.

[Mendon]

I wonder how many others in the PS3 universe may be considering the same option?

 

Probably not too many. My guess is the majority of people already gave up on the PS3 months ago when the shit hit the fan.

 

While my son and his friend actually did get rid of their PS3's, I think the overall number of PS3 users actually making a trade is extremely minuscule at best. I was mainly curious about how many PS3 users were upset enough to consider doing a trade and if you were to believe the survey conducted HERE, then its 1 in 5.

 

I may not be totally happy with the way things have played out with the PS3 over the past year or so, but I still wouldn't trade or sell my PS3... especially with Uncharted 3 coming!

 

 

Mendon

[Mord]

While my son and his friend actually did get rid of their PS3's, I think the overall number of PS3 users actually making a trade is extremely minuscule at best. I was mainly curious about how many PS3 users were upset enough to consider doing a trade and if you were to believe the survey conducted HERE, then its 1 in 5.

 

I may not be totally happy with the way things have played out with the PS3 over the past year or so, but I still wouldn't trade or sell my PS3... especially with Uncharted 3 coming!

 

 

1 in 5 is 20%. I don't call 20% of say (let's just use a round number) 10 million to be extremely minuscule.

 

All this going on won't stop me from -getting- a PS3 tho. I planned on keeping mine offline anyway. (Most of what I have pre-bought for it are RPGs and single player type things.)

[HammR25]

Sony has new info up on what happened and what they're going to do to mollify customers.

 

http://blog.us.playstation.com/2011/04/30/press-release-some-playstation-network-and-qriocity-services-to-be-available-this-week/

 

SOME PLAYSTATION®NETWORK AND QRIOCITY™ SERVICES TO BE AVAILABLE THIS WEEK

Phased Global Rollout of Services to Begin Regionally;

System Security Enhanced to Provide Greater Protection of Personal Information

 

Tokyo, May 1, 2011 – Sony Computer Entertainment (SCE) and Sony Network Entertainment International (SNEI, the company) announced they will shortly begin a phased restoration by region of PlayStation®Network and Qriocity™ services, beginning with gaming, music and video services to be turned on. The company also announced both a series of immediate steps to enhance security across the network and a new customer appreciation program to thank its customers for their patience and loyalty.

 

Following a criminal cyber-attack on the company’s data-center located in San Diego, California, U.S.A., SNEI quickly turned off the PlayStation Network and Qriocity services, engaged multiple expert information security firms over the course of several days and conducted an extensive audit of the system. Since then, the company has implemented a variety of new security measures to provide greater protection of personal information. SNEI and its third-party experts have conducted extensive tests to verify the security strength of the PlayStation Network and Qriocity services. With these measures in place, SCE and SNEI plan to start a phased rollout by region of the services shortly. The initial phase of the rollout will include, but is not limited to, the following:

 

Restoration of Online game-play across the PlayStation®3 (PS3) and PSP® (PlayStation®Portable) systems

-This includes titles requiring online verification and downloaded games

Access to Music Unlimited powered by Qriocity for PS3/PSP for existing subscribers

Access to account management and password reset

Access to download un-expired Movie Rentals on PS3, PSP and MediaGo

PlayStation®Home

Friends List

Chat Functionality

 

Working closely with several outside security firms, the company has implemented significant security measures to further detect unauthorized activity and provide consumers with greater protection of their personal information. The company is also creating the position of Chief Information Security Officer, directly reporting to Shinji Hasejima, Chief Information Officer of Sony Corporation, to add a new position of expertise in and accountability for customer data protection and supplement existing information security personnel. The new security measures implemented include, but are not limited to, the following:

 

Added automated software monitoring and configuration management to help defend against new attacks

Enhanced levels of data protection and encryption

Enhanced ability to detect software intrusions within the network, unauthorized access and unusual activity patterns

Implementation of additional firewalls

 

The company also expedited an already planned move of the system to a new data center in a different location that has been under construction and development for several months. In addition, PS3 will have a forced system software update that will require all registered PlayStation Network users to change their account passwords before being able to sign into the service. As an added layer of security, that password can only be changed on the same PS3 in which that account was activated, or through validated email confirmation, a critical step to help further protect customer data.

 

The company is conducting a thorough and on-going investigation and working with law enforcement to track down and prosecute those responsible for the illegal intrusion.

 

“This criminal act against our network had a significant impact not only on our consumers, but our entire industry. These illegal attacks obviously highlight the widespread problem with cyber-security. We take the security of our consumers’ information very seriously and are committed to helping our consumers protect their personal data. In addition, the organization has worked around the clock to bring these services back online, and are doing so only after we had verified increased levels of security across our networks,” said Kazuo Hirai, Executive Deputy President, Sony Corporation. “Our global audience of PlayStation Network and Qriocity consumers was disrupted. We have learned lessons along the way about the valued relationship with our consumers, and to that end, we will be launching a customer appreciation program for registered consumers as a way of expressing our gratitude for their loyalty during this network downtime, as we work even harder to restore and regain their trust in us and our services.”

 

Complimentary Offering and “Welcome Back” Appreciation Program

While there is no evidence at this time that credit card data was taken, the company is committed to helping its customers protect their personal data and will provide a complimentary offering to assist users in enrolling in identity theft protection services and/or similar programs. The implementation will be at a local level and further details will be made available shortly in each region.

 

The company will also rollout the PlayStation Network and Qriocity “Welcome Back” program, to be offered worldwide, which will be tailored to specific markets to provide our consumers with a selection of service options and premium content as an expression of the company’s appreciation for their patience, support and continued loyalty.

 

Central components of the “Welcome Back” program will include:

 

Each territory will be offering selected PlayStation entertainment content for free download. Specific details of this content will be announced in each region soon.

All existing PlayStation Network customers will be provided with 30 days free membership in the PlayStation Plus premium service. Current members of PlayStation Plus will receive 30 days free service.

Music Unlimited powered by Qriocity subscribers (in countries where the service is available) will receive 30 days free service.

 

Additional “Welcome Back” entertainment and service offerings will be rolled out over the coming weeks as the company returns the PlayStation Network and Qriocity services to the quality standard users have grown to enjoy and strive to exceed those exceptions.

 

SNEI will continue to reinforce and verify security for transactions before resuming the PlayStation®Store and other Qriocity operations, scheduled for this month.

 

For more information about the PlayStation Network and Qriocity services intrusion and restoration, please visit http://blog.us.playstation.com. or http://blog.eu.playstation.com/

[moycon]

While my son and his friend actually did get rid of their PS3's, I think the overall number of PS3 users actually making a trade is extremely minuscule at best.

 

Without speculating it's hard to say I guess. You just posted survey results that kind of contradicts the statement proceeding them though. 1 in 5 is minuscule? Even if only 1 in 50 actually did actually trade in their PS3 because of all the going on, I personally wouldn't consider that minuscule. There are millions of PS3 owners! Someone like myself would never consider it. The majority of the fun I get out of my PS3 is offline anyways. I have my 360 for online. Lots of people on AA own multiple video game consoles. I personally own all three of the latest. Some people don't have that luxury. They can afford one system, and if they buy a $60 game for that system, go online and find it's full of cheaters, or worse they find they can't get online at all, for weeks, stolen information aside, that's enough to make a person trade in their one system in for another wouldn't you agree? I'm thinking there are probably plenty of other kids exactly like your son and his friends.

[Chuplayer]

While my son and his friend actually did get rid of their PS3's, I think the overall number of PS3 users actually making a trade is extremely minuscule at best.

 

Without speculating it's hard to say I guess. You just posted survey results that kind of contradicts the statement proceeding them though. 1 in 5 is minuscule? Even if only 1 in 50 actually did actually trade in their PS3 because of all the going on, I personally wouldn't consider that minuscule. There are millions of PS3 owners! Someone like myself would never consider it. The majority of the fun I get out of my PS3 is offline anyways. I have my 360 for online. Lots of people on AA own multiple video game consoles. I personally own all three of the latest. Some people don't have that luxury. They can afford one system, and if they buy a $60 game for that system, go online and find it's full of cheaters, or worse they find they can't get online at all, for weeks, stolen information aside, that's enough to make a person trade in their one system in for another wouldn't you agree? I'm thinking there are probably plenty of other kids exactly like your son and his friends.

I already got rid of a bunch of my PS3 games and installed CFW on my PS3. I felt it was time to take back rights to my hardware and do something about Sony's anti-consumer conduct. I have no plans on getting any new Sony product any time soon except for extra PS2 consoles and necessary accessories like controllers and memory cards. I've been considering getting a couple PS2 slims for when my PS2 fat and 60GB PS3 die.

 

I'll have no qualms about getting used PS2 and PS1 games, though.

[Reaperman]

http://www.youtube.com/watch?v=_SDCV00ErEs

It's good to see an apology, and didn't really expect to get one. I thought there were supposed to be swords involved with these, but I'll take it.

 

Looks like there may be some good info in the rest of this presentation (judging by the slides on the board)

[+wood_jl]

New, May 2nd:

 

Sony says 25 million more accounts hacked

 

http://news.yahoo.com/s/ap/us_tec_sony_hacker_attack

[nathanallan]

New, May 2nd:

 

Sony says 25 million more accounts hacked

 

http://news.yahoo.com/s/ap/us_tec_sony_hacker_attack

It's a good day to not own a PS3. I almost got one recently, glad I didn't. I still say that Sega should run the servers for Sony.

[Austin]

I wouldn't mind OWNING a PS3.. but yeah, definitely glad to not be dealing with the PSN right now...

[Dreammary]

I still really like my PS3, and I am very glad that I didn't use my credit card with the network. I just go to GameStop and buy redeem cards, just as fast and completely safe.

[HammR25]

New, May 2nd:

 

Sony says 25 million more accounts hacked

 

http://news.yahoo.com/s/ap/us_tec_sony_hacker_attack

That might be where the 2.2 million card numbers came from that everyone was saying was fake.

[Mendon]

While my son and his friend actually did get rid of their PS3's, I think the overall number of PS3 users actually making a trade is extremely minuscule at best.

 

Without speculating it's hard to say I guess. You just posted survey results that kind of contradicts the statement proceeding them though. 1 in 5 is minuscule? Even if only 1 in 50 actually did actually trade in their PS3 because of all the going on, I personally wouldn't consider that minuscule. There are millions of PS3 owners! Someone like myself would never consider it. The majority of the fun I get out of my PS3 is offline anyways. I have my 360 for online. Lots of people on AA own multiple video game consoles. I personally own all three of the latest. Some people don't have that luxury. They can afford one system, and if they buy a $60 game for that system, go online and find it's full of cheaters, or worse they find they can't get online at all, for weeks, stolen information aside, that's enough to make a person trade in their one system in for another wouldn't you agree? I'm thinking there are probably plenty of other kids exactly like your son and his friends.

 

I see your point and don't disagree.

 

I was just thinking out loud that while people may think about getting rid of their PS3, whether its because of anger over the current situation or long time frustration with Sony policies or another reason/s, I believe that the number that will actually follow through with getting rid of their PS3's is minuscule compared to the installed base. I just can't see GameStop stores being inundated with used PS3 systems for sale.

 

But then, what the hell do I know.... I posted that there was no way Nintendo would announce a new console this year!

 

In the end, other companies have had disasters befall them, whether it was the Tylenol scare or faulty Firestone tires or recall of food products or Ford Pinto's blowing up or food poisoning from a fast food chain, and somehow people forget and forgive and the companies continue to flourish.

 

Sony made a terrible mistake: it didn't adequately protect sensitive customer information. People are PO'd... myself included. But despite the anger over this, Sony will somehow survive and continue to be a major player in the gaming world.

 

 

Mendon

Edited May 3, 2011 by Mendon

[Mendon]

Sorry for the following rant but I'm really PO'd now.

 

 

I just received my 2nd Email from Sony, this one regarding SOE information also being compromised.

 

In both Emails, they informed me that my personal information was at risk, including my CC, and thanked me "for my patience". They then went on to tell me that to make it all right to me, they would give me 30 days free of PS+ and a download or two.

 

Well, Thank You for nothing Sony!!

 

I don't want your damn PS+ or your damn free games! What I want is for you to pay for one or two years of credit monitoring by a recognized and reputable firm in regards to the CC I had on file with you.

 

Free PS+ and a free download or two???? This is a bit more serious than not being able to play CoD or Mortal Kombat online. This is now going to be a daily chore of watching my CC for any activity not performed by myself. Or its going to be a MAJOR headache to get a new CC and then transfer all my "auto payments" (like insurance, mortgage, etc) over to the new card.

 

Sony, your lackadaisical approach to protecting sensitive customer information is a serious breach of customer faith. And you add insult to injury with your lackadaisical approach to customer relations.

 

Oh.... it was really swell that you bowed in Japan, but couldn 't you have at least said "We're Sorry" in either of the Emails you sent me???

 

 

Mendon

[HammR25]

I'll hold off on being completely mad at them until they explain this better:

 

Of course the strikethrough is mine

Complimentary Offering and “Welcome Back” Appreciation Program

While there is no evidence at this time that credit card data was taken, the company is committed to helping its customers protect their personal data and will provide a complimentary offering to assist users in enrolling in identity theft protection services and/or similar programs. The implementation will be at a local level and further details will be made available shortly in each region.

If they simply provide links to stuff that I have to pay for or have already done for free on my own I'll be pretty pissed. I agree they need to pay for at least a year of credit monitoring.

[Underball]

And after all this grousing and gnashing of teeth and Internet tough talk from behind the bravery of an anonymous keyboard directed towards the "evil hackers" who stole PSN customer info - a giant LOL and ROFL was emitted by said hackers now that it appears the PSN was actually "hacked" internally by disgruntled former employees who were laid off a few days before PSN went down.

 

Not hackers.

Not tinkerers.

Not game pirates.

Not custom firmware users.

 

Sony staff.

[Gabriel]

it appears the PSN was actually "hacked" internally by disgruntled former employees who were laid off a few days before PSN went down.

 

I've long held the belief that Sony's blunders with the PSP and PS3 are the result of internal strife. In other words, forces inside the company are struggling and one side WANTS the console business to fail, so they sabotage it at every step. During this whole series of events, I've been feeling it was far more likely an internal hack or someone inside the company deliberately providing information to external sources.

 

As a side note, I don't believe the acquisition of the system keys was a result of pure external effort. I feel it's much more likely that they were provided by a source inside the company.