Austin Posted November 19, 2011 Share Posted November 19, 2011 (edited) Back in September my XBOX Live Gold account was due to expire. I never did get the auto-renew function turned off, but figured it wouldn't matter since the credit card I have on the account is expired. I figured, "OK, it shouldn't be a big deal. The card will be declined, then I will automatically be put into Silver status afterwards." Well, apparently that's not how it works--they just suspend your account a month and a half later. After giving you an extra month's worth of free service that, as far as I am concerned now, is used as leverage against you, heh. Another interesting thing to note is that at the very same time my account became suspended (I received a notification when signing into Live), many of my XBOX Live Arcade titles went into demo/trial mode. Even games that don't require a constant connection, like Geometry Wars, Robotron 2084, and many others. Hmmm.. So, what can Customer Support at Microsoft do for me? Wait, wait.. Wait for this one guys: ABSOLUTELY NOTHING. Apparently after 30 days, they have no way to push an account into Silver status from their end. They also have no way to remove the pending $60 charge (that keeps being declined over and over) from my account. So even though I don't want to sign up for another year, they can't tell their system to stop charging me. Nope, no way at all apparently. The only way out is to pony up for another full year's worth of service. Not even purchasing a one or three month will clear me. The system will only accept the full $60 payment that it wants. #)$*!!! Funny thing is, Customer Support made it a point to remind me that they "gave" me an extra month and a half's worth of service. That was obviously so kind of them to do so. Except for the fact that they didn't suspend my account (therefore motivating me to call them) until 45 days after my card was declined. So, that 30-day-payment/account modification-through-Customer-Support policy? Yep, pretty much useless. So, anyways guys.. I'm still a bit livid right now. I feel this sort of activity is asinine, and the fact that for even a company as large as Microsoft, that to not be able to modify a customer's account after a certain period of time is completely inexcusable. In the end though, I will either have to pay up, or wait the apparent six to eight months for the pending charge to erase itself, heh. So with that, this is more of a warning than anything. If you are not sure if you will want to sign up for another year of XBOX Live service or not, do yourself a favor and call support and have them remove the auto-renew option. Having a defunct credit card won't toss you right back into Silver status. And when you are suspended, the only way out is paying up, or waiting six to eight months before the suspension will remove itself. I'm curious to hear your thoughts on this as well. Oh, on a side note, Customer Support believes that my arcade games going into trial mode is due to me not transferring my system license to my 360 Slim. Which is the very first thing I did when I purchased the system a year ago. So, that doubled with the fact that these games *only* went into trial mode when my account went into suspended status, I have a very good feeling their advice is BS. I'll give that a shot though and let you guys know what happens, but I'm not holding my breath on that one.. *edit: I just tried to do a license transfer, despite the fact that my current console ID is the one listed on my XBOX Live profile. Customer Support stated that perhaps the license on my console became corrupt, but get this--You have to be signed in to XBOX Live in order to do the license transfer anyways. So, I'm basically SOL until I pay up for another subscription, heh. Edited November 19, 2011 by Austin Quote Link to comment Share on other sites More sharing options...
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