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Protector: RESURGENCE coming to the Atari Jaguar!


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Do it, dude. You know you wanna...

So I opened both, only to find the disks had been flopping around in the cases and are both scratched up pretty bad.

Any way to get replacements, Carl?

I'm sorry to hear that. Have you tried the discs on the Jaguar? Any issues there? The CGE version is of course completely sold out, so I would have to contact the manufacturer to get more made if there is an issue with the discs.

I've tested both and they play fine from what I see. If this is the correct procedure, the disk spins for a short time then stops. I've got the different music and 2014 graphics. I haven't tried to play very long. Just about half way (half the enemies dead) through the first stage. If the files are loaded, the rest of the game should be fine?

 

And there is an issue with the disks, they're both scratched pretty badly.

Correct, the disc only spins for a few seconds, loads everything, and then is never accessed again while the Jaguar is turned on. So once you get past that, you've got RESURGENCE fully loaded.

 

Despite these being CDRs, I didn't burn/assemble them myself specifically to avoid any quality issues. Unfortunately that still didn't pan out it seems. Again, sorry for the trouble and I will make sure this gets resolved properly. Just give me some time to sort it out, and in the meantime enjoy the expansion. :)

No problem, thank you for the assistance. I hope I'm the only one who has any issues.

I know it will take time and that's not a factor for me whatsoever. Just looking for the pristine disks for my collection. :thumbsup:

No problem, thank you for the assistance. I hope I'm the only one who has any issues.

I know it will take time and that's not a factor for me whatsoever. Just looking for the pristine disks for my collection. :thumbsup:

 

Sorry to hear this Saturn. It does happen from time to time unfortunately. I had the exact same happen with my numbered limited edition Dreamcast titles direct from NGDEVTEAM (they make games for DC). I had to unseal them to reseat the scratched discs :roll:

 

However, I can't say they were as helpful/understanding as Carl is, almost as if it was my fault limited edition titles were popped in a Jiffy bag, unprotected, and then sent overseas :sad:

 

Anyway, I'm the EXACT same as you when it comes to my discs. Not because I am an obsessive collector, but because I am obsessive about the condition of all my gaming and other media related items, whether it be games, music or film. So I do understand. Scratched discs and torn cart labels just aren't for me I'm afraid.

I hear you :) Definitely not what was paid for, regardless of collectibility or correct functionality.

Similar thing happened about 10 years ago with one of the other 17 systems I collect for and I tried explaining to them the whole, "If you bought a brand new car at a dealership and they took it to the back to detail it for you, but then..." speech. The seller tried to screw me around and wouldn't refund what I spent, plus shipping for the original package, (plus pay for additional shipping so I could return the damaged product) so I contacted Paypal. As suspected, they were little help so I was forced to rescind payment to Paypal through my credit card company, putting everyone on the 'outs' so to speak.

But, the right thing was done in the end.

 

I don't need that irritation again, so yeah, glad to be dealing w/ Carl on this issue.

Received my copy of Resurgence (CGE) today and like reported above, my disc had some how become dislodged from the holding spindle during shipping in the case and was sliding around loose. There are minor scuffs and scratches, mostly around the center of the disc. I have tried to capture a photo of it. Game loads up and plays fine so I'm not too concerned

 

Edit: Update to include the 'Good side' of the disc. Will destroy and post pic as soon as the new ones are available. Thanks!

post-21248-0-86541300-1412803898_thumb.jpg

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Warning: wall of text ahead! lol! :P

 

Just got my Resurgence CGE disc, unfortunately my disc is all scratched to hell and back right around the inner part of the disc where the data is, lol, - haven't tried loading it up yet tho..... One of the four tabs holding the disc in place broke off and has allowed the disc to rub the whole time during shipping. Will post pictures later. I was also disappointed that at this late date, with everything we know about CD-R technology that manufacturers are still using sticker labels on CD-R discs - a nono for anyone that wants archival(long lasting) standards used on their discs. The thin polished aluminum film, that is vital in the proper reflection of the laser during reading is located directly under the label(not in the center of the disc like on DVDs) and over time the glue will dry up trashing this thin reflective layer making the disc unstable and and eventually unreadable, certainly not meant to last. I guess the people waiting for the general release are right in doing so as that disc will likely have a painted on label, not to mention being glass mastered. ;) I'm glad I was able to control my ocd Jaguar hoarderism, lol, and not order two discs like I usually do with a lot of releases, for my rather large, ever growing Jaguar collection. I also feel less stingy in not ordering two discs so that other Jag fans could have the opportunity to order a CGE disc. But you know I think I may be just over thinking the label thing it might be alright in the long haul, idk really.

 

Now regardless of all my pissing, moaning, bitching -I am very glad to have this CGE disc!(sincerely) and I plan to try to rip it to an image and reburn it on a Gold Archival Grade Taiyo Yuden CD-R and that will prolly load up on the Jaguar nicely I believe as long as there are no errors in creating the image. I'm just a little bit of a perfectionist, and all the problems/frustrations of using the Jaguar CD do indeed get to me sometimes - the self proclaimed Jaguar CD player fanatic, with all the JagCD cinepak movie encoding I've done over the years, but haven't been able to share with others due to copyrights of the video content and hearing people bitch about copyrights. Not that anyone really wants to watch a hollywood movie on the JagCD player - they want to play games and rightly so.

 

Finally, I'd like to thank Carl for this awesome looking Jaguar CD release :grin: , I'm very glad to have it regardless :thumbsup: , and whatever he chooses to do(or doesn't choose to do) regarding fixing the heavy scratches on the CGE disc is fine with me - who could have anticipated the manufacturer using troublesome cases to put a damper on all Carl's much appreciate work on this exciting release. I also look forward to purchasing the general release of Prot:SE Resurgence!!

 

Cheers, oval

Edited by ovalbugmann

Update on scratched discs:

 

I am getting a second set of CGE discs made (just the discs, not the cases or insert). These will be shipped to me in paper sleeves instead of the cases. If your disc is damaged / scratched up, I will supply a replacement disc free of charge as long as you request it by the end of October. That should give everyone plenty of time to receive their order and inspect the disc.

 

All I ask is the following:

  1. If you want a replacement, send me an email at sales@songbird-productions.com with the subject "Damaged CGE Resurgence disc" and indicate if I should ship your disc immediately, or if I can hold the disc to ship with an upcoming order you plan to make in the next few weeks. My preference would be the latter, however you certainly don't have to order something to get your replacement. Just tell me how you want it handled. If you want it shipped immediately, also include the PayPal transaction ID in your email since I will need to ship to that same address.
  2. You post a pic in this thread on AtariAge of you holding the RESURGENCE disc (good side up :) ) or case. I want to see Jaguar fans who are proud of their collection!
  3. You send me a pic via email confirming you have destroyed the scratched disc. If you can't bear to destroy a Jaguar disc, then you may instead ship it back to me, but that's at your expense. :-D

Once again, I am so sorry this happened to some of you and I will do my best to resolve the issue for everyone affected. Any questions or concerns, please contact me via email or IM.

Edited by Songbird
  • Like 1

  1. You send me a pic via email confirming you have destroyed the scratched disc. If you can't bear to destroy a Jaguar disc, then you may instead ship it back to me, but that's at your expense. :-D

Once again, I am so sorry this happened to some of you and I will do my best to resolve the issue for everyone affected. Any questions or concerns, please contact me via email or IM.

 

Thanks, Carl. No way am I intentionally destroying these, so I'll ship them back. :)

Is the regular release going to be packaged better/different? If so, I'd like to add 2 to my order and have everything shipped at one time. If not, please scratch that last idea as I'll only be requesting the CGE replacements.

 

Please let me know so I can pay as soon as they're available! :cool:

I apprised the manufacturer of the problem while the glass-master run is still in progress, so they said they would talk to their production team regarding the case quality. They've been very cool to work with over the years, ever since my first run of Native glass-mastered discs in 2002, so I'm confident they'll handle it appropriately and thus don't expect any issues with the regular release.

  • Like 1

I received my copy of the CGE edition of Resurgence yesterday. Bits of plastic were floating around the DVD case as parts of the hub that hold the disc broke off. The disc came off the hub and was sliding around the case. Good to see that there's a replacement plan.

Carls more accepting of damaged goods than Orion was to me evidently. I have a damaged DVD case of yopaz. Ok just a DVD case but I want the original with the release. It's an unusual shiny style. It's disappointing for me that I was ignored on this issue surrounding an otherwise fantastic release. I will still buy his stuff as he is very clever and talented. I think he'd had enough over the re-release of yopaz he had to do.

Are these being sent in bubbleopes? IF so, would easily explain all the damaged cases. Really cheap DVD cases *are* more brittle too, so that may explain some of it.

 

In any event, be nice to see a thin piece of foam or something between the CD and case so it doesn't pop out in transit. Would go a loooong way in protecting this type of media. Conversely, only takes a buck or two and 5 minutes to have your local video rental store professionally resurface these.

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