Asaki Posted January 24, 2019 Share Posted January 24, 2019 I feel like this might be the wrong forum, but I know some of you have been in similar situations...I'm just going to copy and paste what I wrote in the eBay Community post: I am literally at a loss. Normally I would just give up and let it go, but $118 isn't exactly pocket change. Both eBay and Paypal have denied my refund, claiming that the seller provided "valid tracking information". I don't know what they're looking at, but on my end, it shows that a 1.1 pound package was delivered via UPS to the wrong name, in the wrong city, with a fake telephone number (it won't show me the street address). What I ordered is around 45 pounds. Their feedback profile now shows that over a dozen others have been scammed in the same way, or actually received an empty envelope. How can eBay deny my claim when everyone else has been refunded??? I don't understand, this seems fairly clear-cut to me. I don't know where to go to from here. The only way to go further seems to be to dial eBay on the telephone, which means I can't show them screenshot evidence, and I'll probably just get a couple hours of runaround and another denial. I've tried contacting UPS, but their refund page is broken, and it's not exactly their fault that I've been scammed. Do I have to get in contact with the police, now?? That's really not something I want to do, but I understand that this eBay user has been committing serious crimes. Quote Link to comment https://forums.atariage.com/topic/287500-ebay-refund-denied-now-what/ Share on other sites More sharing options...
AtariLeaf Posted January 24, 2019 Share Posted January 24, 2019 Mail fraud is a serious offense. If ebay and paypal won't help, yes the police cyber crimes unit is your best bet. 1 Quote Link to comment https://forums.atariage.com/topic/287500-ebay-refund-denied-now-what/#findComment-4204866 Share on other sites More sharing options...
santoscork Posted January 24, 2019 Share Posted January 24, 2019 If you are in the EU you are protected by very strong consumer laws that vary by country. You do have them in the US and Canada as well. Look up consumer law protections and contact them immediately. Also do call the police and report fraud. If you paid by credit card through paypal call them as well. UPS should also carry an investigation. There is no doubt that the package had to be picked up or dropped off. Sorry that this happened. Quote Link to comment https://forums.atariage.com/topic/287500-ebay-refund-denied-now-what/#findComment-4204873 Share on other sites More sharing options...
santoscork Posted January 24, 2019 Share Posted January 24, 2019 Their feedback profile now shows that over a dozen others have been scammed in the same way, or actually received an empty envelope. Take screen shots and save the page from your browser as a webarchive so that you have evidence of other complaints. Show this to ebay because that is surely evidence. Quote Link to comment https://forums.atariage.com/topic/287500-ebay-refund-denied-now-what/#findComment-4204874 Share on other sites More sharing options...
derFunkenstein Posted January 24, 2019 Share Posted January 24, 2019 Their feedback profile now shows that over a dozen others have been scammed in the same way, or actually received an empty envelope. How can eBay deny my claim when everyone else has been refunded??? I don't understand, this seems fairly clear-cut to me. I'm relatively sure that anybody leaving negative feedback has not been refunded. Used to be that if you got a refund you could leave neutral-at-worst feedback. Maybe that's changed. Quote Link to comment https://forums.atariage.com/topic/287500-ebay-refund-denied-now-what/#findComment-4204899 Share on other sites More sharing options...
R.Cade Posted January 24, 2019 Share Posted January 24, 2019 You will have to call them and sit on the phone for a while and argue your case. No way around it. 5 Quote Link to comment https://forums.atariage.com/topic/287500-ebay-refund-denied-now-what/#findComment-4204906 Share on other sites More sharing options...
+LS650 Posted January 24, 2019 Share Posted January 24, 2019 I still don't get why you won't call them. How would calling anyone else be any easier? 2 Quote Link to comment https://forums.atariage.com/topic/287500-ebay-refund-denied-now-what/#findComment-4204939 Share on other sites More sharing options...
krslam Posted January 24, 2019 Share Posted January 24, 2019 If your Paypal payment was funded by a credit card, the card company may offer protection. 1 Quote Link to comment https://forums.atariage.com/topic/287500-ebay-refund-denied-now-what/#findComment-4204944 Share on other sites More sharing options...
John Stamos Mullet Posted January 24, 2019 Share Posted January 24, 2019 (edited) Call ebay. When you explain the situation to them, they will ask for evidence, and provide you an email to send the relevant screenshots/documents. It may take a few days more and you might need to call them more than once, but if you have legitimate proof of delivery to the wrong address, and no resolution of that - they will have to refund you. Edited January 24, 2019 by John Stamos Mullet 2 Quote Link to comment https://forums.atariage.com/topic/287500-ebay-refund-denied-now-what/#findComment-4204956 Share on other sites More sharing options...
Flojomojo Posted January 24, 2019 Share Posted January 24, 2019 I feel like this might be the wrong forum, but I know some of you have been in similar situations...I'm just going to copy and paste what I wrote in the eBay Community post: I am literally at a loss. Normally I would just give up and let it go, but $118 isn't exactly pocket change. Both eBay and Paypal have denied my refund, claiming that the seller provided "valid tracking information". I don't know what they're looking at, but on my end, it shows that a 1.1 pound package was delivered via UPS to the wrong name, in the wrong city, with a fake telephone number (it won't show me the street address). What I ordered is around 45 pounds. Their feedback profile now shows that over a dozen others have been scammed in the same way, or actually received an empty envelope. How can eBay deny my claim when everyone else has been refunded??? I don't understand, this seems fairly clear-cut to me. I don't know where to go to from here. The only way to go further seems to be to dial eBay on the telephone, which means I can't show them screenshot evidence, and I'll probably just get a couple hours of runaround and another denial. I've tried contacting UPS, but their refund page is broken, and it's not exactly their fault that I've been scammed. Do I have to get in contact with the police, now?? That's really not something I want to do, but I understand that this eBay user has been committing serious crimes. You already know what you need to do. Stop assuming they'll say no and call them. Yes, it will be a hassle and a runaround, but I doubt the scammer on the other end is going to step up and speak into a recorded conversation with ebay customer service. If they still need screenshots after talking to you, they'll ask for them. I don't understand why you would ask the Ebay community forums (unlikely to be helpful) or us (a ship of fools) before doing the obvious thing. Pick up the phone! 3 Quote Link to comment https://forums.atariage.com/topic/287500-ebay-refund-denied-now-what/#findComment-4204981 Share on other sites More sharing options...
Asaki Posted January 24, 2019 Author Share Posted January 24, 2019 Take screen shots and save the page from your browser as a webarchive so that you have evidence of other complaints. Show this to ebay because that is surely evidence.I took plenty of screenshots, but haven't archived any of the pages. I might have to do that. I'm relatively sure that anybody leaving negative feedback has not been refunded. Used to be that if you got a refund you could leave neutral-at-worst feedback. Maybe that's changed.Hmm, I don't know. https://www.ebay.com/usr/itemsfinder I still don't get why you won't call them. How would calling anyone else be any easier?I don't want to call anyone, I hate making phone calls =/ I was hoping this would be a simple "submit claim, receive refund" like it usually is. It's maddening, I feel like the messages I sent eBay and Paypal were completely ignored and just handled by robots. Why would they completely ignore the seller's feedback and just automatically assume that I am the scammer?? Call ebay. When you explain the situation to them, they will ask for evidence, and provide you an email to send the relevant screenshots/documents. It may take a few days more and you might need to call them more than once, but if you have legitimate proof of delivery to the wrong address, and no resolution of that - they will have to refund you.Thanks. I guess I just have to suck it up and do this. Quote Link to comment https://forums.atariage.com/topic/287500-ebay-refund-denied-now-what/#findComment-4205061 Share on other sites More sharing options...
Flojomojo Posted January 24, 2019 Share Posted January 24, 2019 I hate phone calls too, but when something similar happened to me, it was pretty painless once I got someone on the line. 2 Quote Link to comment https://forums.atariage.com/topic/287500-ebay-refund-denied-now-what/#findComment-4205066 Share on other sites More sharing options...
Asaki Posted January 24, 2019 Author Share Posted January 24, 2019 (edited) Actually, I just went to look up the number, and re-read this: If you're unhappy with a decision on a case, you can appeal within 30 days of the case being closed. You'll need to provide new information in your appeal, which may include: A copy of your police report Photos showing the item doesn't match the listing description Tracking details showing the seller received your return If you have new information like this and would like to appeal, select Call us. So I guess I do need to contact the police =/ How do I go about this? Do I just dial 911, or is there a website? Would I be contacting Maryland police, where the seller lives? Edited January 24, 2019 by Asaki Quote Link to comment https://forums.atariage.com/topic/287500-ebay-refund-denied-now-what/#findComment-4205077 Share on other sites More sharing options...
derFunkenstein Posted January 24, 2019 Share Posted January 24, 2019 (edited) Call your local police department. They'll know what to do better than a bunch of strangers on the internet that don't even live in your jurisdiction. Don't tie up a 911 dispatcher with what's not an emergency. Just look them up online and give them a call. Edited January 24, 2019 by derFunkenstein 2 Quote Link to comment https://forums.atariage.com/topic/287500-ebay-refund-denied-now-what/#findComment-4205078 Share on other sites More sharing options...
Asaki Posted January 24, 2019 Author Share Posted January 24, 2019 Actually I'm looking it up, and it sounds like I'm supposed to report it to the FBI https://www.ic3.gov/default.aspx And then they will get the police involved... ...except, you know, the US government is kind of shut down right now...so I guess we'll see how that goes... Quote Link to comment https://forums.atariage.com/topic/287500-ebay-refund-denied-now-what/#findComment-4205085 Share on other sites More sharing options...
Flojomojo Posted January 24, 2019 Share Posted January 24, 2019 Have you called Ebay customer service yet? I think they're more likely to help than law enforcement. 4 Quote Link to comment https://forums.atariage.com/topic/287500-ebay-refund-denied-now-what/#findComment-4205094 Share on other sites More sharing options...
Asaki Posted January 24, 2019 Author Share Posted January 24, 2019 Have you called Ebay customer service yet? I think they're more likely to help than law enforcement.It says I need a copy of the police report before I can file an appeal. Quote Link to comment https://forums.atariage.com/topic/287500-ebay-refund-denied-now-what/#findComment-4205098 Share on other sites More sharing options...
Flojomojo Posted January 24, 2019 Share Posted January 24, 2019 It says I need a copy of the police report before I can file an appeal. You're not filing an appeal, you're making a fscking phone call. 4 Quote Link to comment https://forums.atariage.com/topic/287500-ebay-refund-denied-now-what/#findComment-4205103 Share on other sites More sharing options...
John Stamos Mullet Posted January 24, 2019 Share Posted January 24, 2019 Actually, I just went to look up the number, and re-read this: So I guess I do need to contact the police =/ How do I go about this? Do I just dial 911, or is there a website? Would I be contacting Maryland police, where the seller lives? Find the non-emergency number for your local PD, and call them first. DO NOT call 911. Quote Link to comment https://forums.atariage.com/topic/287500-ebay-refund-denied-now-what/#findComment-4205137 Share on other sites More sharing options...
R.Cade Posted January 24, 2019 Share Posted January 24, 2019 The PD doesn't care about you not receiving a package. Call eBay already and just get it fixed. If they see the tracking number sent was not delivered to your address, you win. Not a problem. 1 Quote Link to comment https://forums.atariage.com/topic/287500-ebay-refund-denied-now-what/#findComment-4205142 Share on other sites More sharing options...
Asaki Posted January 24, 2019 Author Share Posted January 24, 2019 You're not filing an appeal, you're making a fscking phone call. eBay Resolution Center: eBay Customer Support has made a final decision. The seller provided tracking information that shows the item was delivered to your address. Final decision: A refund won't be issued for this case. If you're not satisfied with this outcome, you can send us an appeal Clicking on that brings me to this page: If you're unhappy with a decision on a case, you can appeal within 30 days of the case being closed. You'll need to provide new information in your appeal, which may include: A copy of your police report Photos showing the item doesn't match the listing description Tracking details showing the seller received your return If you have new information like this and would like to appeal, select Call us. I've already filed with the FBI's Internet Crime Complaint Center. Quote Link to comment https://forums.atariage.com/topic/287500-ebay-refund-denied-now-what/#findComment-4205146 Share on other sites More sharing options...
ChildOfCv Posted January 24, 2019 Share Posted January 24, 2019 eBay Customer Support has made a final decision. The seller provided tracking information that shows the item was delivered to your address. Final decision: A refund won't be issued for this case. If you're not satisfied with this outcome, you can send us an appeal This isn't an appeal, though. As stated, the tracking information does NOT show delivery to YOUR address. The call is to let the bonehead reviewer know about that. So for that you probably will need to talk to a living person rather than a review machine. Normally I'd also believe this is a lost cause, but others in this thread seem to indicate that once you reach a real person you're much more likely to have this resolved than with most Runaround Sues. 1 Quote Link to comment https://forums.atariage.com/topic/287500-ebay-refund-denied-now-what/#findComment-4205201 Share on other sites More sharing options...
Flojomojo Posted January 24, 2019 Share Posted January 24, 2019 ^^^ this I think you should stop asking us to help you so long as you haven't done your homework, unless the pain of making a phone call is worse than losing $118 to a crook. 2 Quote Link to comment https://forums.atariage.com/topic/287500-ebay-refund-denied-now-what/#findComment-4205235 Share on other sites More sharing options...
+LS650 Posted January 24, 2019 Share Posted January 24, 2019 You must really, really, _really_ hate making phone calls. Just call them, and if they think you need a police report they will tell you. 2 Quote Link to comment https://forums.atariage.com/topic/287500-ebay-refund-denied-now-what/#findComment-4205310 Share on other sites More sharing options...
+sixersfan105 Posted January 25, 2019 Share Posted January 25, 2019 This is literally a 5-10 minute phone call. Suck it up, dude! You got this! They also have that increasingly common feature where if there's a wait, they can call you back when you're next in the queue. Doesn't get much easier than that. Seriously though. You're not allowed to reply again in this thread until you call eBay and speak to a human being. ? 3 Quote Link to comment https://forums.atariage.com/topic/287500-ebay-refund-denied-now-what/#findComment-4205508 Share on other sites More sharing options...
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