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Phoenix production update


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CollectorVision Phoenix Production Update:


We have some bad news and some good news.


First the bad:

We thought the new revision of the board was ready to go into production. Unfortunately, when we got the samples in we noticed a previously reported issue but one that we had not been able to reproduce.

A few of the first production run customers had an issue with the roller controller where the character would unexpectedly warp around the screen. We had previously not been able to reproduce this issue ourselves. When testing the roller controller with the new boards we saw this same issue. We went back and tested the previous production boards and it appeared as well. So it seems it is related to something in the roller controller hardware or power.


This is something we need to get fixed before we can run the production boards. This unfortunately is going to push the shipping date back. We are doing all we can to get this fixed as soon as possible, but I don't want to really speculate on a date until production has started as that is when we will have a much better idea of the delivery date. We are still hoping to get it done by first quarter 2021.

The good news is that we have a plan to resolve the issue and are currently working on fixing it. Once we have a fix for the new boards, we should be able to make an adapter board that could be used for the first production run to resolve the issue on the old boards.


I hate that this is getting pushed back and really wanted to get this shipped before the end of the year, but I don't want to ship it out with this controller issue.


Thank you all for your patience

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