+Razzie.P Posted September 4, 2021 Share Posted September 4, 2021 So I’ve been trying to fix the super slow download speeds on my Series X (link here if anyone happens to have a solution) My calls with their support number over the past few days have 100% been disconnected after waiting “due to unusually long hold times” So I decided to try their chat option. Best I can tell (and I could totally be misunderstanding what’s going on here) it’s not even using a customer service / tech support agent --- seems to have routed my question to another xbox user and said I’d receive an answer soon. When I got a reply a couple of hours later, they asked me to check my network connection. Did that, posted the results, waited. Waited. Waited. Gave up after no reply. I got a reply 4 hours later asking me to power the system off, wait 15 minutes, and back on again. WTF? Is this the new normal for their customer service? 1 Quote Link to comment Share on other sites More sharing options...
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