CAUTION: Analogue Pocket Buyers

[gilsaluki]

I hate posting negative news, but have no choice. I hope this all ends well, but I thought I had better alert the Atari community to possible shady business practices of Analogue, the maker of the Analogue Pocket.  In Dec 21 I placed an order for the Analogue Pocket when the ordering window opened.  My motivation was based on the upcoming (2022) Lynx Adapter being produced.  I figured the A.P. would be a great long term solution for me to keep playing Lynx games well into the future given how expensive LYNX have become, how expensive it is to upgrade the screen, etc.  The website stated that I could always cancel me order later, no problem.  Well, I see no progress, or active efforts to actually produce the LYNX Adapter by 2022.  So, I asked Analogue to cancel my order.  All I got was a terse response saying my order was cancelled.  No mention of refund for $258.00 back to my credit card.  I have since sent them 4 requests for a refund back to my C.C.  Silence.  It appears I am going to have to file a claim with my card company.  Too bad, I ordered from Analogue based on the glowing reviews of the company.  I have no phone contact, or other way to voice my concern to them.  To bad, now my order is cancelled, but no money back.  Tread with caution.  If they do make good, I will amend this post and inform everyone.  

[gilsaluki]

Looks like I am not the only one.  This is from the Better Business (BBB).  They are rated an "F", only 1.7/5.0.  Same situation as I am.  Notice the statement: "You may cancel your order at any time for a full refund before shipment."

 

"Your order #****** is in Group B: Q4 2022 I have been trying to cancel this order as it doesn't ship til Q4 2022. Analogue policy ****** we can cancel at anytime. Since i was charged for something that doesn't ship for a year I want a refund. Please refund me. Here is right from the analogue page: The fulfillment groups are as follows:Group A: Q1 2022 Group B: Q4 2022 Group ? 2023 Before shipping your order, we will email you one week in advance to ensure we have an up-to-date shipping address. You may cancel your order at any time for a full refund before shipment. Please refund my ******"

 

Do not buy from these people.

[Flojomojo]

Murphy's law states that as soon as the money hits your account, the Lynx cartridge adapter will start to ship. I hope your bank or the company comes through with your refund. 

 

I received my Pocket several months ago, and I love it for what it is. I know the software for this is complex and hasn't been done before, so anything that comes next is a huge bonus. I'd rather be surprised than have them guess about release dates and miss them. Until then, I have the world's prettiest, fanciest GameBoy with an amazing screen and perfect compatibility with my large cartridge collection.  

 

Atari Lynx games are 30 years old so a little more waiting doesn't bother me. 

[+karri]

My guess is that the money is already spent on the tools and components. So it is a bit hard for them to return funds. My order was also in late 2022 tier. Fingers crossed...

[+jgkspsx]

I bought it for Game Boy and Game Gear. Anything else is gravy.

[WesleyrpgAust]

I'm also in Group B and look forward to receiving my Pocket at the end of the year!

 

Also keen on the Lynx and PC Engine adaptors!

 

As for the OP, don't stress, you'll get your money back, everything Analogue does takes ages.

Edited June 2, 2022 by WesleyrpgAust