mckafka99 Posted December 20, 2022 Share Posted December 20, 2022 (edited) Definitely something up with purchase and download. I have tried twice - both time said payment processed and took me to the download button. First time I tried to download, got bounced out to menu, tried to access the Featured Link and received ‘Something went wrong’, a few more tries and I was able to get back to purchase link. Second time i tried to purchase, received payment processed message, got download button, clicked to try to download and system froze up and had to hard reboot. 21 GB free space, so no idea what might be wrong. Update - Rather than option to buy, now have option to download, says only 4.27 GB, but after choosing where to download, bounces out to ‘Download’ again. I guess it will probably work eventually, lol. Edited December 20, 2022 by mckafka99 1 Quote Link to comment Share on other sites More sharing options...
zzip Posted December 20, 2022 Share Posted December 20, 2022 So we can buy now to get the $10 and download later once the issues get sorted? Quote Link to comment Share on other sites More sharing options...
THX-1138 Posted December 20, 2022 Share Posted December 20, 2022 4 hours ago, Atari_JaguarVCS said: I’m having issues downloading the game too but I don’t think it’s fully live yet. When you select the download link for the game it’s saying the game file size is just over 4gb but in the description of the game it requires 9gb. I haven't tried yet, but I imagine you'd need enough free space to download the game -as well as- free space to install it. I'm gonna pop in a thumb drive for this. Quote Link to comment Share on other sites More sharing options...
NISMOPC Posted December 20, 2022 Share Posted December 20, 2022 (edited) @davpa I ordered it, received email invoice that I paid $29.99 and order is complete, but am unable to download. It also does not show as bought on VCS game store. Is this just a delay in processing? Also, is the $29.99 with the discount or is that normal price? Just curious. No cares either way as $29.99 is a deal for what I hope to get. EDIT: Added details... Order status: Awaiting fulfillment Order date: Dec 20th 2022 Order total: $29.99 Payment method: Stripe (Credit Card) Edited December 20, 2022 by NISMOPC Quote Link to comment Share on other sites More sharing options...
mario64 Posted December 20, 2022 Share Posted December 20, 2022 Same here. Typical VCS release $&:;show. Purchased and was charged then when I clicked Download my VCS hard froze. After a forced reboot it acts like I didn’t even purchase the game. 1 Quote Link to comment Share on other sites More sharing options...
Mockduck Posted December 20, 2022 Share Posted December 20, 2022 Problems downloading after purchasing, everyone seems impacted, being worked on, but it's now available on the VCS! Looking forward to trying it out once sorted. 4 Quote Link to comment Share on other sites More sharing options...
+SabertoothRetro Posted December 20, 2022 Author Share Posted December 20, 2022 It's a Christmas miracle! 5 Quote Link to comment Share on other sites More sharing options...
Atari_JaguarVCS Posted December 20, 2022 Share Posted December 20, 2022 So happy to have this! This is the version for me. I’ve downloaded it onto one of my VCS’s but seem to be having issues getting the game on the other 2 systems but I guess that’s due to everyone trying to download all at once. 1 Quote Link to comment Share on other sites More sharing options...
leech Posted December 20, 2022 Share Posted December 20, 2022 55 minutes ago, mario64 said: Same here. Typical VCS release $&:;show. Purchased and was charged then when I clicked Download my VCS hard froze. After a forced reboot it acts like I didn’t even purchase the game. Ha, same here... and now apparently I have paid for it twice... 1 Quote Link to comment Share on other sites More sharing options...
NISMOPC Posted December 20, 2022 Share Posted December 20, 2022 @davpa I reached out on DISCORD and chatted with Ashlee. She was able to look it up and get it showing as OWNED - DOWNLOADING NOW!!!!!!!!! 1 Quote Link to comment Share on other sites More sharing options...
leech Posted December 20, 2022 Share Posted December 20, 2022 36 minutes ago, NISMOPC said: @davpa I reached out on DISCORD and chatted with Ashlee. She was able to look it up and get it showing as OWNED - DOWNLOADING NOW!!!!!!!!! Where exactly was this, as there are multiple discord channels I am in. Granted as the work day has started, I won't be able to sit in front of my vcs to baby it. Quote Link to comment Share on other sites More sharing options...
THX-1138 Posted December 20, 2022 Share Posted December 20, 2022 I bought it, have the receipt etc. and my card was debited, but it's not showing as Owned so I can't download it! I'm not paying again. Quote Link to comment Share on other sites More sharing options...
Mockduck Posted December 20, 2022 Share Posted December 20, 2022 Happy to report I purchased it and other than having to give the VCS a reboot due to it initially locking up when trying to navigate to the "Download" sub-screen the game downloaded fine, over a quite busy wifi connection even. Things are looking good! 1 Quote Link to comment Share on other sites More sharing options...
NISMOPC Posted December 20, 2022 Share Posted December 20, 2022 21 minutes ago, leech said: Where exactly was this, as there are multiple discord channels I am in. Granted as the work day has started, I won't be able to sit in front of my vcs to baby it. The "Official Atari VCS" DISCORD 1 Quote Link to comment Share on other sites More sharing options...
NISMOPC Posted December 20, 2022 Share Posted December 20, 2022 My download on both 5G and 2G wireless would freeze up. I connected ethernet and got smooth download speeds and it completed the install within minutes. 1 Quote Link to comment Share on other sites More sharing options...
NISMOPC Posted December 20, 2022 Share Posted December 20, 2022 9 minutes ago, THX-1138 said: I bought it, have the receipt etc. and my card was debited, but it's not showing as Owned so I can't download it! I'm not paying again. Mine took over an hour to show as OWNED (I did contact support via official Atari VCS DISCORD and they looked into it. You might want to try the same. I also recommend ethernet connection to download if possible. 2G and 5G wireless connections kept locking up. Quote Link to comment Share on other sites More sharing options...
THX-1138 Posted December 20, 2022 Share Posted December 20, 2022 1 minute ago, NISMOPC said: Mine took over an hour to show as OWNED (I did contact support via official Atari VCS DISCORD and they looked into it. You might want to try the same. I also recommend ethernet connection to download if possible. 2G and 5G wireless connections kept locking up. I will give it some time, it's a big game and perhaps their servers are being hammered. I would try Discord, I'm quite new to it but for some reason I can never post anything - I can't be arsed to figure out why as I tend to only read stuff anyway. 1 Quote Link to comment Share on other sites More sharing options...
davpa Posted December 20, 2022 Share Posted December 20, 2022 16 minutes ago, THX-1138 said: I will give it some time, it's a big game and perhaps their servers are being hammered. I would try Discord, I'm quite new to it but for some reason I can never post anything - I can't be arsed to figure out why as I tend to only read stuff anyway. Well, it would actually help us if you report this issue to Support (https://atari.com/support). This helps us build a database of this kind of issues. Then, people like Ashlee Scarcella of Support, can fix the issue really quickly. As for the Discord, not sure why you are not able to post anything. You don't need to agree to anything or any kind of verification gatekeeping like some Discords do. I'm not sure how to help you there. 1 Quote Link to comment Share on other sites More sharing options...
davpa Posted December 20, 2022 Share Posted December 20, 2022 52 minutes ago, leech said: Where exactly was this, as there are multiple discord channels I am in. Granted as the work day has started, I won't be able to sit in front of my vcs to baby it. https://discord.gg/atarivcs 1 Quote Link to comment Share on other sites More sharing options...
leech Posted December 20, 2022 Share Posted December 20, 2022 1 hour ago, davpa said: https://discord.gg/atarivcs Thanks, I pinged you there, in the troubleshooting room. 1 Quote Link to comment Share on other sites More sharing options...
THX-1138 Posted December 20, 2022 Share Posted December 20, 2022 2 hours ago, davpa said: Well, it would actually help us if you report this issue to Support (https://atari.com/support). This helps us build a database of this kind of issues. Then, people like Ashlee Scarcella of Support, can fix the issue really quickly. As for the Discord, not sure why you are not able to post anything. You don't need to agree to anything or any kind of verification gatekeeping like some Discords do. I'm not sure how to help you there. I did fire an email to support, but it has since started to show as Owned so I will download via my other VCS in a while. I guess there are a lot of folks hammering the servers right now, so no worries, it's an exception and not the norm - I've never had any problems with the VCS store before. Quote Link to comment Share on other sites More sharing options...
MattPilz Posted December 20, 2022 Share Posted December 20, 2022 3 hours ago, THX-1138 said: I bought it, have the receipt etc. and my card was debited, but it's not showing as Owned so I can't download it! I'm not paying again. My system did the same and then completely locked up. A hard reset fixed it and then I was able to go in there and start the download. Do not try to buy it again. I found out in a prior order that it will double charge you. That seems like a glaring oversight in their OS and operations, it should always double-check against the database transactions before charging a second time (similar to iOS/Android) but it does not. 2 1 Quote Link to comment Share on other sites More sharing options...
davpa Posted December 20, 2022 Share Posted December 20, 2022 Atari 50 download issues.mp4 So the VCS seems to have issues at times in downloading the Atari 50 collection. It really seems to depend on stable internet connection. I'll let my video explain a bit more and that might help in any troubleshooting you might need to do with your own home network. 2 Quote Link to comment Share on other sites More sharing options...
Atari_Falcon Posted December 20, 2022 Share Posted December 20, 2022 Download Always stucks 76% was the closest I got to the Game:( Quote Link to comment Share on other sites More sharing options...
davpa Posted December 20, 2022 Share Posted December 20, 2022 24 minutes ago, Atari_Falcon said: Download Always stucks 76% was the closest I got to the Game:( I had that issue during testing phase. It would get stuck either at 62% or 76%. Always. On a whim I moved my VCS to a different part of my home network and then it downloaded fine. What I found out in my case is that the network switch caused small pauses that the VCS would loose track and stop its communications with the backend, causing my downloading to stop. Is there any way you can temporarily connect your VCS directly to your internet router or remove something that could be causing packet loss that is making the VCS just "flake out"? Quote Link to comment Share on other sites More sharing options...
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