Gryzwnt Posted January 18 Share Posted January 18 Hello! I've been holding out on posting here in hopes the customer support team at Atari got back to me, but it's almost been a month so... Yeah. I was given a 2600+ for Christmas and the unit was dead out of the box. I tried multiple power bricks, multiple USB cables, multiple HDMI cables And multiple TVs to cover all my bases. Flip the switch and nothing happens. The Atari logo on the front doesn't even light up. I was referred here from someone on Twitter who said Ben from Plaion could help? I'm ready with any photos or videos you might need. Quote Link to comment https://forums.atariage.com/topic/359756-nonfunctional-unit/ Share on other sites More sharing options...
Glorkbot Posted January 19 Share Posted January 19 here, I will properly "at" him for you: @Ben from Plaion Quote Link to comment https://forums.atariage.com/topic/359756-nonfunctional-unit/#findComment-5391797 Share on other sites More sharing options...
chad5200 Posted January 19 Share Posted January 19 It's ridiculous that people are resorting to this. Atari customer support needs to up their game... big time! 5 Quote Link to comment https://forums.atariage.com/topic/359756-nonfunctional-unit/#findComment-5391800 Share on other sites More sharing options...
Gryzwnt Posted January 19 Author Share Posted January 19 Thank you for the assist @Glorkbot, I'm new here. Quote Link to comment https://forums.atariage.com/topic/359756-nonfunctional-unit/#findComment-5391809 Share on other sites More sharing options...
Gryzwnt Posted January 19 Author Share Posted January 19 @chad5200 I have to correct myself- it's been over a month now. It looks like I submitted the ticket on the December 16th, based off the automated response emails. Support contacted me on the 19th, and I replied with videos and photos the same day. I then sent followup emails on the 27th and Jan. 6th. I find it odd that the automated support emails provide a link and an account login to atari.gamcentergroup.com, and when you click on the link it takes you to that site, before redirecting you to atari.com a split second later. Took me a bunch of tries before my Escape key game got good enough to cancel the page load before the redirect so i could actually log into the game center group site... unfortunately there was nothing there that provided any further support. 1 Quote Link to comment https://forums.atariage.com/topic/359756-nonfunctional-unit/#findComment-5391817 Share on other sites More sharing options...
tradyblix Posted January 19 Share Posted January 19 (edited) Usually when stuff like this happens on items that are relatively inexpensive like the 2600 plus I usually just go and get the another copy of it that works and then I'll wait for the resolution of the refund of the RMA without being stressed out. Especially as $130 is essentially the cost of like three or four Uber Eats meals these days. It sucks but sometimes shit happens. Each company is different and so far the new Atari has not acquitted itself well from anecdotal reports on here about how they deal with problematic issues with their products. the whole Scandal over how they shipped everything out late to people that were ordering early directly from them, and people that ordered later on Amazon got it before them, was a kind of a harbringer of this problem. Edited January 19 by tradyblix Quote Link to comment https://forums.atariage.com/topic/359756-nonfunctional-unit/#findComment-5391920 Share on other sites More sharing options...
Gryzwnt Posted January 19 Author Share Posted January 19 @tradyblix Except I don't have that kind of money to spare. Wife and three kids with two birthdays in January, plus a last minute trip to see the in laws for the holidays really puts a crimp on my ability to just run out and buy another one. It's not a bad idea though. I was messaged by Atari's twitter rep last night, so here's hoping I'm finally getting some traction. Quote Link to comment https://forums.atariage.com/topic/359756-nonfunctional-unit/#findComment-5392061 Share on other sites More sharing options...
Ben from Plaion Posted January 19 Share Posted January 19 25 minutes ago, Gryzwnt said: @tradyblix Except I don't have that kind of money to spare. Wife and three kids with two birthdays in January, plus a last minute trip to see the in laws for the holidays really puts a crimp on my ability to just run out and buy another one. It's not a bad idea though. I was messaged by Atari's twitter rep last night, so here's hoping I'm finally getting some traction. If its not sorted out quickly I'll swap it out. No worries. 1 Quote Link to comment https://forums.atariage.com/topic/359756-nonfunctional-unit/#findComment-5392071 Share on other sites More sharing options...
Gryzwnt Posted January 20 Author Share Posted January 20 On 1/17/2024 at 8:24 PM, Gryzwnt said: Hello! I've been holding out on posting here in hopes the customer support team at Atari got back to me, but it's almost been a month so... Yeah. I was given a 2600+ for Christmas and the unit was dead out of the box. I tried multiple power bricks, multiple USB cables, multiple HDMI cables And multiple TVs to cover all my bases. Flip the switch and nothing happens. The Atari logo on the front doesn't even light up. I was referred here from someone on Twitter who said Ben from Plaion could help? I'm ready with any photos or videos you might need. Update: it looks like the PR person came through, and support finally contacted me again. I just sent in proof of purchase and order number. Glad this is finally going somewhere! Quote Link to comment https://forums.atariage.com/topic/359756-nonfunctional-unit/#findComment-5393105 Share on other sites More sharing options...
tradyblix Posted January 20 Share Posted January 20 (edited) On 1/19/2024 at 7:46 AM, Gryzwnt said: @tradyblix Except I don't have that kind of money to spare. Wife and three kids with two birthdays in January, plus a last minute trip to see the in laws for the holidays really puts a crimp on my ability to just run out and buy another one. It's not a bad idea though. I was messaged by Atari's twitter rep last night, so here's hoping I'm finally getting some traction. Sorry to hear that. Just a suggestion to get you playing again quickly. I hear you. Times are tough. PM me your address, I have some games I can send to you. Edited January 20 by tradyblix 1 Quote Link to comment https://forums.atariage.com/topic/359756-nonfunctional-unit/#findComment-5393112 Share on other sites More sharing options...
Gryzwnt Posted January 21 Author Share Posted January 21 8 hours ago, tradyblix said: Sorry to hear that. Just a suggestion to get you playing again quickly. I hear you. Times are tough. PM me your address, I have some games I can send to you. I'm good on games! I have a box full of carts I've had since new, or at least my parents had... Does that make me second owner?? Anyway, lots of Intellivision stuff in there too I'm curious to see if it works. That's why I'm so stoked on the Plus. Means I no longer have to monkey around with adapters and upscalers and whatnot. But thank you, So much for the offer! Quote Link to comment https://forums.atariage.com/topic/359756-nonfunctional-unit/#findComment-5393382 Share on other sites More sharing options...
Gryzwnt Posted February 8 Author Share Posted February 8 figured it was time for an update. Support finally agreed to replace the unit, after over a Month of waiting for help, then gave me 5 days to send it in before my support ticket was considered void and closed. In that email, however they did not mention I needed to return Everything - box, cables, controller, etc. I emailed them back to inquire, but I didn't here back. So when I boxed it up I only included the damaged console, which is what I've always done with other companies when getting repairs. Of course they finally replied the morning of the day I mailed it, And I didn't see the email until after I had sent the package out, so now I'm kind of in limbo again. I've emailed support a couple times since on what needs to happen, but haven't heard back. They did receive the console though! It arrived at the receiving warehouse on Feb. 2. Quote Link to comment https://forums.atariage.com/topic/359756-nonfunctional-unit/#findComment-5406669 Share on other sites More sharing options...
+5-11under Posted February 8 Share Posted February 8 I don't know if this helps anyone, but I thought I also had a dead 2600+. I had tried with a couple of different USB-C power bricks, but I guess they were expecting to communicate as high-powered chargers. I'm not a USB-C protocol expert, but it looks like a "legacy" cable that connects to USB-A, for instance, works better for this application. I hooked up a USB-A to USB-C cable to a crappy USB-A power brick, and it worked fine. Quote Link to comment https://forums.atariage.com/topic/359756-nonfunctional-unit/#findComment-5406703 Share on other sites More sharing options...
Sean_1970 Posted February 8 Share Posted February 8 (edited) 21 minutes ago, 5-11under said: I don't know if this helps anyone, but I thought I also had a dead 2600+. I had tried with a couple of different USB-C power bricks, but I guess they were expecting to communicate as high-powered chargers. I'm not a USB-C protocol expert, but it looks like a "legacy" cable that connects to USB-A, for instance, works better for this application. I hooked up a USB-A to USB-C cable to a crappy USB-A power brick, and it worked fine. Yep, that’s why folk say to use the pack-in cable. For reasons I cannot understand some USB-C devices/ports aren’t compatible with older USB devices. You would think a new iteration of USB would at a minimum be able to power devices using older versions of the standard, but apparently not. So don’t bin those USB-A power bricks folks! Even if your new device sports a USB-C port, that doesn’t mean it has a USB-C controller inside and current USB-C kit may not work with it. Edited February 8 by Sean_1970 1 Quote Link to comment https://forums.atariage.com/topic/359756-nonfunctional-unit/#findComment-5406715 Share on other sites More sharing options...
Gryzwnt Posted February 8 Author Share Posted February 8 14 minutes ago, 5-11under said: I don't know if this helps anyone, but I thought I also had a dead 2600+. I had tried with a couple of different USB-C power bricks, but I guess they were expecting to communicate as high-powered chargers. I'm not a USB-C protocol expert, but it looks like a "legacy" cable that connects to USB-A, for instance, works better for this application. I hooked up a USB-A to USB-C cable to a crappy USB-A power brick, and it worked fine. That was the first thing I tried. I tried powering it from 2 TVs, a Nintendo Switch charger, 12w and 18w Apple chargers, and one or two others I had lying around as well... A healthy mix of A and C. Plus an assortment of cables just to be paranoid. That thing was dead, dead, dead 1 Quote Link to comment https://forums.atariage.com/topic/359756-nonfunctional-unit/#findComment-5406718 Share on other sites More sharing options...
Gryzwnt Posted February 14 Author Share Posted February 14 On 1/19/2024 at 7:12 AM, Ben from Plaion said: If its not sorted out quickly I'll swap it out. No worries. Hi @Ben from Plaion sorry to pull you into this again. How much longer should I wait for some response about the RMA? It's been crickets from support again. I attached a screen of the tracking. Any help or info you can provide would be greatly appreciated. Quote Link to comment https://forums.atariage.com/topic/359756-nonfunctional-unit/#findComment-5410843 Share on other sites More sharing options...
Ben from Plaion Posted February 18 Share Posted February 18 On 2/14/2024 at 11:06 PM, Gryzwnt said: Hi @Ben from Plaion sorry to pull you into this again. How much longer should I wait for some response about the RMA? It's been crickets from support again. I attached a screen of the tracking. Any help or info you can provide would be greatly appreciated. Did you get a response yet? Quote Link to comment https://forums.atariage.com/topic/359756-nonfunctional-unit/#findComment-5413361 Share on other sites More sharing options...
Gryzwnt Posted February 18 Author Share Posted February 18 1 hour ago, Ben from Plaion said: Did you get a response yet? No, nothing. Quote Link to comment https://forums.atariage.com/topic/359756-nonfunctional-unit/#findComment-5413402 Share on other sites More sharing options...
Gryzwnt Posted March 3 Author Share Posted March 3 Last post to close this out: finally, after over 2 months, results! Atari refunded the credit card in full, and I've ordered another unit. So glad to finally have this done and over with. 3 Quote Link to comment https://forums.atariage.com/topic/359756-nonfunctional-unit/#findComment-5422417 Share on other sites More sharing options...
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