SoundGammon Posted May 7 Share Posted May 7 Can't believe it! If I start a new account, won't I lose ALL my previous purchases? Or will I be able to move them over to my new account? Quote Link to comment https://forums.atariage.com/topic/366150-now-microsoft-wants-me-to-start-a-new-account/ Share on other sites More sharing options...
Atariboy Posted May 7 Share Posted May 7 You can't transfer purchases, achievements, saves, and such to a different account. 1 Quote Link to comment https://forums.atariage.com/topic/366150-now-microsoft-wants-me-to-start-a-new-account/#findComment-5462448 Share on other sites More sharing options...
+bent_pin Posted May 9 Share Posted May 9 What reason did they give for making you start a new account? Quote Link to comment https://forums.atariage.com/topic/366150-now-microsoft-wants-me-to-start-a-new-account/#findComment-5463589 Share on other sites More sharing options...
Razzie.P Posted May 10 Share Posted May 10 One of the kids had a problem a few years ago where they had to make a new account (MS couldn't fix the issue) -- but since MS support was involved, they did move all the purchases to the new account. Not sure about achievements, though, as that didn't matter to us. But anything we spent money on was moved over. They didn't want to, tried to pull the whole "we can't" nonsense and I had to argue a bit, but ultimately they could and did. 4 Quote Link to comment https://forums.atariage.com/topic/366150-now-microsoft-wants-me-to-start-a-new-account/#findComment-5464179 Share on other sites More sharing options...
SoundGammon Posted May 16 Author Share Posted May 16 On 5/9/2024 at 4:18 PM, bent_pin said: What reason did they give for making you start a new account? I've tried several times to verify my account, name, credit card number, name tag and more. All I ever got were automated messages to try again and the finally I got one that said to start a new account. I still keep trying to verify my original account and now it says: "We sent you a code to your account to verify" REALLY?????? They sent it TO the account I can't get into!!!! Quote Link to comment https://forums.atariage.com/topic/366150-now-microsoft-wants-me-to-start-a-new-account/#findComment-5467653 Share on other sites More sharing options...
+bent_pin Posted May 16 Share Posted May 16 3 minutes ago, SoundGammon said: I've tried several times to verify my account, name, credit card number, name tag and more. All I ever got were automated messages to try again and the finally I got one that said to start a new account. I still keep trying to verify my original account and now it says: "We sent you a code to your account to verify" REALLY?????? They sent it TO the account I can't get into!!!! You'll need ms phone support, and be persistent. Quote Link to comment https://forums.atariage.com/topic/366150-now-microsoft-wants-me-to-start-a-new-account/#findComment-5467658 Share on other sites More sharing options...
SoundGammon Posted May 16 Author Share Posted May 16 5 hours ago, bent_pin said: You'll need ms phone support, and be persistent. I started another account on my Xbox One and now I'm going to ask for a refund of my games that I bought after MICROSOFT made them un-accessible! Quote Link to comment https://forums.atariage.com/topic/366150-now-microsoft-wants-me-to-start-a-new-account/#findComment-5467846 Share on other sites More sharing options...
+bent_pin Posted May 17 Share Posted May 17 Good luck. Keep us posted. Quote Link to comment https://forums.atariage.com/topic/366150-now-microsoft-wants-me-to-start-a-new-account/#findComment-5467866 Share on other sites More sharing options...
SoundGammon Posted May 27 Author Share Posted May 27 Got it back! I got thinking that my account was set up on my first XBOX One console, not the X version which I got later. I hooked it up and it had me put in a code sent to my e-mail account I had with it. I put it in and it to told me to change my password and now it's working! Haven't fired up the XBOX One X yet, but it should work when I put in the new password. 4 Quote Link to comment https://forums.atariage.com/topic/366150-now-microsoft-wants-me-to-start-a-new-account/#findComment-5474984 Share on other sites More sharing options...
+bent_pin Posted May 27 Share Posted May 27 That's awesome! Quote Link to comment https://forums.atariage.com/topic/366150-now-microsoft-wants-me-to-start-a-new-account/#findComment-5475026 Share on other sites More sharing options...
SoundGammon Posted May 28 Author Share Posted May 28 Fired up the XBOX One X and did the same thing and now it's working! 2 Quote Link to comment https://forums.atariage.com/topic/366150-now-microsoft-wants-me-to-start-a-new-account/#findComment-5475206 Share on other sites More sharing options...
+bent_pin Posted May 28 Share Posted May 28 That rocks! Quote Link to comment https://forums.atariage.com/topic/366150-now-microsoft-wants-me-to-start-a-new-account/#findComment-5475207 Share on other sites More sharing options...
SoundGammon Posted July 21 Author Share Posted July 21 Lesson learned here. Keep your original system that you set up your account with! 1 Quote Link to comment https://forums.atariage.com/topic/366150-now-microsoft-wants-me-to-start-a-new-account/#findComment-5503960 Share on other sites More sharing options...
roots.genoa Posted July 21 Share Posted July 21 22 minutes ago, SoundGammon said: Lesson learned here. Keep your original system that you set up your account with! So you can't sell your system to buy a new one? 🤨 Quote Link to comment https://forums.atariage.com/topic/366150-now-microsoft-wants-me-to-start-a-new-account/#findComment-5503980 Share on other sites More sharing options...
SoundGammon Posted July 22 Author Share Posted July 22 (edited) Doesn't seem so. Looks like Microsoft ties in your original machine to your account info. When I tried fixing my problem with my newer Xbox One X that had the same account on it, it wouldn't work! Edited July 22 by SoundGammon 1 Quote Link to comment https://forums.atariage.com/topic/366150-now-microsoft-wants-me-to-start-a-new-account/#findComment-5504114 Share on other sites More sharing options...
roots.genoa Posted July 22 Share Posted July 22 What I don't understand is when I got my Xbox Series S (which was my first Xbox system), I logged with my Microsoft account I already use for Windows on any PC I use. So everything is sent to my GMail address, not my console, and I don't see how I couldn't use the same account on a new system. 🤔 Quote Link to comment https://forums.atariage.com/topic/366150-now-microsoft-wants-me-to-start-a-new-account/#findComment-5504234 Share on other sites More sharing options...
SoundGammon Posted July 22 Author Share Posted July 22 (edited) 11 hours ago, roots.genoa said: What I don't understand is when I got my Xbox Series S (which was my first Xbox system), I logged with my Microsoft account I already use for Windows on any PC I use. So everything is sent to my GMail address, not my console, and I don't see how I couldn't use the same account on a new system. 🤔 Both of my Xboxs are on the same account on outlook.com. What I think Microsoft was trying to do was to keep someone or hacker from taking my account or using it! I think what started it was that I went into my account on my pc and there was a whole bunch of old e-mails from Microsoft about weekly specials and deleted a lot of them at once. They probably saw it as unusual activity and took action. I never logged into my account before that. Edited July 22 by SoundGammon More info Quote Link to comment https://forums.atariage.com/topic/366150-now-microsoft-wants-me-to-start-a-new-account/#findComment-5504453 Share on other sites More sharing options...
+bent_pin Posted July 22 Share Posted July 22 16 minutes ago, SoundGammon said: Both of my Xboxs are on the same account on outlook.com. What I think Microsoft was trying to do was to keep someone or hacker from taking my account or using it! This happens a lot with older MS accounts. Mine gets hit with requests from Mainland China on a regular basis. Quote Link to comment https://forums.atariage.com/topic/366150-now-microsoft-wants-me-to-start-a-new-account/#findComment-5504461 Share on other sites More sharing options...
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