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Now Microsoft wants me to start a new account???


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One of the kids had a problem a few years ago where they had to make a new account (MS couldn't fix the issue) -- but since MS support was involved, they did move all the purchases to the new account.  Not sure about achievements, though, as that didn't matter to us.  But anything we spent money on was moved over.  They didn't want to, tried to pull the whole "we can't" nonsense and I had to argue a bit, but ultimately they could and did.

 

 

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On 5/9/2024 at 4:18 PM, bent_pin said:

What reason did they give for making you start a new account?

I've tried several times to verify my account, name, credit card number, name tag and more. All I ever got were automated messages to try again and the finally I got one that said to start a new account.

I still keep trying to verify my original account and now it says: "We sent you a code to your account to verify" REALLY?????? They sent it TO the account I can't get into!!!!

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3 minutes ago, SoundGammon said:

I've tried several times to verify my account, name, credit card number, name tag and more. All I ever got were automated messages to try again and the finally I got one that said to start a new account.

I still keep trying to verify my original account and now it says: "We sent you a code to your account to verify" REALLY?????? They sent it TO the account I can't get into!!!!

You'll need ms phone support, and be persistent.

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