Cebus Capucinis Posted September 26, 2009 Share Posted September 26, 2009 Along with everyone else, I guess I'm just really anal about packaging/shipping the items and probably have irritated my share of ePay sellers with "nagging" e-mails. I always ask the person prior to bidding if they are willing to ship the items separate. I learned this the hard way when I bought a lot of 65 2600 carts and ended up with a broken Gremlins cart because the carts had just been tossed in a box, duct taped and sent to me. That was frustrating, to say the least If they refuse to ship it the way I'd like it shipped (or at least compromise, in this case I would have taken all carts in a box but Gremlins bubblewrapped separately) I refuse to bid. Maybe I'm missing out on an auction, sure, but I'm also not getting broken/damaged items. Much like what everyone else is saying, 99% of the ePay sellers aren't collectors. They're just people who cleaned out their attic/garage/what have you and found some Atari carts and thought "what the hey, maybe I'll make some scratch on this!". They don't understand how fragile these items can be and how a broken rarity 6 or above cart is a make-or-break thing due to the small numbers of carts out there. It's a two-way street, though. As a seller I always make it a point to accomodate any buyer's requests if they are reasonable, and make sure to COMMUNICATE as frequently and as positively as possible. Most of the transactions I've had on ePay have been really positive for no other reason than the great amount of communication between myself and the seller/buyer. Quote Link to comment Share on other sites More sharing options...
disjaukifa Posted September 26, 2009 Share Posted September 26, 2009 Along with everyone else, I guess I'm just really anal about packaging/shipping the items and probably have irritated my share of ePay sellers with "nagging" e-mails. I always ask the person prior to bidding if they are willing to ship the items separate. I learned this the hard way when I bought a lot of 65 2600 carts and ended up with a broken Gremlins cart because the carts had just been tossed in a box, duct taped and sent to me. That was frustrating, to say the least If they refuse to ship it the way I'd like it shipped (or at least compromise, in this case I would have taken all carts in a box but Gremlins bubblewrapped separately) I refuse to bid. Maybe I'm missing out on an auction, sure, but I'm also not getting broken/damaged items. Much like what everyone else is saying, 99% of the ePay sellers aren't collectors. They're just people who cleaned out their attic/garage/what have you and found some Atari carts and thought "what the hey, maybe I'll make some scratch on this!". They don't understand how fragile these items can be and how a broken rarity 6 or above cart is a make-or-break thing due to the small numbers of carts out there. It's a two-way street, though. As a seller I always make it a point to accomodate any buyer's requests if they are reasonable, and make sure to COMMUNICATE as frequently and as positively as possible. Most of the transactions I've had on ePay have been really positive for no other reason than the great amount of communication between myself and the seller/buyer. Yeah I have been very lucky on ePay, I have only had one deal go south but the seller refunded my money immediately once I told him the Tapes I bought were broken on arrival. ePay is a true hit or miss. I sell on ePay as well I try to get everything out the next day and ship it like I would want to receive it. -Disjaukifa Quote Link to comment Share on other sites More sharing options...
Cebus Capucinis Posted September 26, 2009 Share Posted September 26, 2009 I actually just gave a seller an additional tip for "extra delivery fees" (meaning I gifted it to him) because he was so understanding and helpful of my requirements. I couldn't pay for the auction for 5 days because one of the employees at my bank hacked the account numbers and sold them on the internet and I felt terrible, but he understood the situation entirely and was very positive and helpful. I'm always willing to give a little extra "kickback" to a wonderful ebay seller who goes 110% to make me happy with my items. He even tracked delivery confirmation and sent me an e-mail asking how the items were less than 20 minutes after I had signed for the package! Quote Link to comment Share on other sites More sharing options...
ninermaniac Posted September 26, 2009 Share Posted September 26, 2009 Paypal dispute under way. will keep you posted. What do you think the value of the box alone is?? it looks like it may have been a 7/10 condition before it was posted. Ah yes. The old wait ten days and hope it goes your way and he doesn't reply waiting period. Let's hope it goes your way. Quote Link to comment Share on other sites More sharing options...
disjaukifa Posted September 26, 2009 Share Posted September 26, 2009 Paypal dispute under way. will keep you posted. What do you think the value of the box alone is?? it looks like it may have been a 7/10 condition before it was posted. Ah yes. The old wait ten days and hope it goes your way and he doesn't reply waiting period. Let's hope it goes your way. If the seller doesn't respond to the dispute before it expires, Paypal then intervenes and if they still don't hear from the seller, the buyer will be awarded the refund most of the time. Happened to my mother once, I told her to put a dispute and the seller never respond and my mother ended up getting a full refund by default because the seller provided or contacted paypal. -Disjaukifa Quote Link to comment Share on other sites More sharing options...
nofrills100 Posted September 26, 2009 Author Share Posted September 26, 2009 Paypal dispute under way. will keep you posted. What do you think the value of the box alone is?? it looks like it may have been a 7/10 condition before it was posted. Ah yes. The old wait ten days and hope it goes your way and he doesn't reply waiting period. Let's hope it goes your way. he responded straight away with some lame claim... so now it's up to ebay... Quote Link to comment Share on other sites More sharing options...
ninermaniac Posted September 26, 2009 Share Posted September 26, 2009 Paypal dispute under way. will keep you posted. What do you think the value of the box alone is?? it looks like it may have been a 7/10 condition before it was posted. Ah yes. The old wait ten days and hope it goes your way and he doesn't reply waiting period. Let's hope it goes your way. he responded straight away with some lame claim... so now it's up to ebay... Hopefully they will get a reveiwer who is a collector of fine antiquities and they see it your way. Fingers crossed. Quote Link to comment Share on other sites More sharing options...
Videogamecollector123 Posted September 26, 2009 Share Posted September 26, 2009 Paypal dispute under way. will keep you posted. What do you think the value of the box alone is?? it looks like it may have been a 7/10 condition before it was posted. Ah yes. The old wait ten days and hope it goes your way and he doesn't reply waiting period. Let's hope it goes your way. he responded straight away with some lame claim... so now it's up to ebay... What was his claim? After he last reply I'm curious to know what he came up with. Quote Link to comment Share on other sites More sharing options...
disjaukifa Posted September 26, 2009 Share Posted September 26, 2009 Paypal dispute under way. will keep you posted. What do you think the value of the box alone is?? it looks like it may have been a 7/10 condition before it was posted. Ah yes. The old wait ten days and hope it goes your way and he doesn't reply waiting period. Let's hope it goes your way. he responded straight away with some lame claim... so now it's up to ebay... What was his claim? After he last reply I'm curious to know what he came up with. Here the thing the auction was for . . . I forgot what it was in box and I presume there was a picture of the box and everything. He paid for what was in that listing and then got it in worst condition. I think Paypal will side with him because he did not receive the item in the condition he paid for. -Disjaukifa Quote Link to comment Share on other sites More sharing options...
jonfin826 Posted September 26, 2009 Share Posted September 26, 2009 We worked it out, plus it would turn out that all his recent feedback is for items sold many days before mine. I'm still going to remain wary, until my order arrives. I think I still have like 15-20 days left to get my money back through paypal, should the need arise. Quote Link to comment Share on other sites More sharing options...
nofrills100 Posted September 27, 2009 Author Share Posted September 27, 2009 Paypal dispute under way. will keep you posted. What do you think the value of the box alone is?? it looks like it may have been a 7/10 condition before it was posted. Ah yes. The old wait ten days and hope it goes your way and he doesn't reply waiting period. Let's hope it goes your way. he responded straight away with some lame claim... so now it's up to ebay... What was his claim? After he last reply I'm curious to know what he came up with. ok... my paypal claim: Buyer: As mentioned in my last email to you. The box that accompanied the item was not wrapped and therefore sustained a lot of damage from tapes, adhesives and marker pens during shipping. Although you do not consider the box as a valuable part of the item - to a collector like myself the box is very much an important part of it. I purchased the box, accessories and the console in its entirety and expected that it would be suitably packaged for shipping. As a result the box has lost all value and I wish to be compensated for this. his counter claim: Seller: This buyer wants a refund for merchandise thats in perfect working order iam not refunding money for this transaction because he should have told me about the box in the beging iam not a collector so i don't know nothing about boxes the system is what i sold not the box i just happen to have it thats the bottom line. whether paypal get a specialist or not, to review and solve the dispute - the way i see it, i paid money for an item lot, which included the box as part of the item, and that part of the lot was damaged through negligence on the seller's behalf... and therefore a partial refund should be awarded. I don't think there will be an issue with that. But i think it will come down to whether they get a specialist to decide what that box is worth as a partial refund - i might end up getting $5 back ??!! either way - shit like this only happens once - next time i will definately cut and paste - 'how to pack my item' 101 just a pity I had to lose out on this particular item. Quote Link to comment Share on other sites More sharing options...
ninermaniac Posted September 27, 2009 Share Posted September 27, 2009 Paypal dispute under way. will keep you posted. What do you think the value of the box alone is?? it looks like it may have been a 7/10 condition before it was posted. Ah yes. The old wait ten days and hope it goes your way and he doesn't reply waiting period. Let's hope it goes your way. he responded straight away with some lame claim... so now it's up to ebay... What was his claim? After he last reply I'm curious to know what he came up with. ok... my paypal claim: Buyer: As mentioned in my last email to you. The box that accompanied the item was not wrapped and therefore sustained a lot of damage from tapes, adhesives and marker pens during shipping. Although you do not consider the box as a valuable part of the item - to a collector like myself the box is very much an important part of it. I purchased the box, accessories and the console in its entirety and expected that it would be suitably packaged for shipping. As a result the box has lost all value and I wish to be compensated for this. his counter claim: Seller: This buyer wants a refund for merchandise thats in perfect working order iam not refunding money for this transaction because he should have told me about the box in the beging iam not a collector so i don't know nothing about boxes the system is what i sold not the box i just happen to have it thats the bottom line. whether paypal get a specialist or not, to review and solve the dispute - the way i see it, i paid money for an item lot, which included the box as part of the item, and that part of the lot was damaged through negligence on the seller's behalf... and therefore a partial refund should be awarded. I don't think there will be an issue with that. But i think it will come down to whether they get a specialist to decide what that box is worth as a partial refund - i might end up getting $5 back ??!! either way - shit like this only happens once - next time i will definately cut and paste - 'how to pack my item' 101 just a pity I had to lose out on this particular item. It's PayPal excuses from neglegent sellers that make it rough on the claim. Ignorance "Around my parts" is 9/10ths of the law. Sellers should know better and also was there any indication at all in his listing that he was going to ship in the box the items came in? I hope things do go your way but PayPal only gives full refunds that I know of. Never asked for a partial refund. Finger still crossed. Quote Link to comment Share on other sites More sharing options...
Videogamecollector123 Posted September 27, 2009 Share Posted September 27, 2009 Paypal dispute under way. will keep you posted. What do you think the value of the box alone is?? it looks like it may have been a 7/10 condition before it was posted. Ah yes. The old wait ten days and hope it goes your way and he doesn't reply waiting period. Let's hope it goes your way. he responded straight away with some lame claim... so now it's up to ebay... What was his claim? After he last reply I'm curious to know what he came up with. ok... my paypal claim: Buyer: As mentioned in my last email to you. The box that accompanied the item was not wrapped and therefore sustained a lot of damage from tapes, adhesives and marker pens during shipping. Although you do not consider the box as a valuable part of the item - to a collector like myself the box is very much an important part of it. I purchased the box, accessories and the console in its entirety and expected that it would be suitably packaged for shipping. As a result the box has lost all value and I wish to be compensated for this. his counter claim: Seller: This buyer wants a refund for merchandise thats in perfect working order iam not refunding money for this transaction because he should have told me about the box in the beging iam not a collector so i don't know nothing about boxes the system is what i sold not the box i just happen to have it thats the bottom line. whether paypal get a specialist or not, to review and solve the dispute - the way i see it, i paid money for an item lot, which included the box as part of the item, and that part of the lot was damaged through negligence on the seller's behalf... and therefore a partial refund should be awarded. I don't think there will be an issue with that. But i think it will come down to whether they get a specialist to decide what that box is worth as a partial refund - i might end up getting $5 back ??!! either way - shit like this only happens once - next time i will definately cut and paste - 'how to pack my item' 101 just a pity I had to lose out on this particular item. I hope paypal sides with you as you paid for the system and the box in the condition they were in at the time of the auction, and the box was destroyed by the seller. Quote Link to comment Share on other sites More sharing options...
Cebus Capucinis Posted September 27, 2009 Share Posted September 27, 2009 I've never heard of PayPal giving a partial refund. That would require too much man-power and lost time on their part to assess the value of a "partial claim" and find an agreeable conclusion. With as many transactions occur on a daily basis in literally thousands of item categories (everything from antiques to brand new computers to lunchboxes!) it would simply be impossible for them to assess individual partial claims. It sucks a lot but that's reality. How to pack boxes 101 is about the only option in situations like this, which is really unfortunate. I'm sorry your situation happened and I do hope that in this one instance PayPal does do something about it. Quote Link to comment Share on other sites More sharing options...
nofrills100 Posted September 29, 2009 Author Share Posted September 29, 2009 (edited) I hope paypal sides with you as you paid for the system and the box in the condition they were in at the time of the auction, and the box was destroyed by the seller. EBAY HAS PASSED JUDGEMENT Well... I must say I am certainly a little surprised....!!! Paypal went entirely in favour of seller. Although he only has a feedback of 2, and quite clearly listed the box as part of the item - that I purchased - and he used as gift wrap.... go figure? oh well... he will soon have a feedback of 1 and 66.6% positive What bemused me the most was Ebay's email to me: Hello Thomas ****, We have concluded our investigation into your case. Unfortunately, at this time we are unable to decide this claim in your favour. ----------------------------------- Case Details ----------------------------------- ----------------------------------- Transaction Details ----------------------------------- Seller's Name: Cedric Will**** Seller's Email: netty_ced@***** Seller's Transaction ID: 123416388E****** Transaction Date: 4 Sep 2009 Transaction Amount: -$250.00 USD Your Transaction ID: 58F08307SS***** Case Number: Buyer's Transaction ID: 58F08307SS0***** Thanks, PayPal Please do not reply to this email. This mailbox is not monitored and you will not receive a response. For assistance, log in to your PayPal account and click the Help link in the top right corner of any PayPal page. so I logged into my paypal account to see if there was any explaination or brief summary of the case.... ... there is no longer any case to enquire about!! Yeah "thanks" paypal! Edited September 29, 2009 by nofrills100 Quote Link to comment Share on other sites More sharing options...
nofrills100 Posted September 29, 2009 Author Share Posted September 29, 2009 subsequently... I have been able to remove all the tape and marker pens etc... and although it is somewhat beaten and now well lived... I do have a mint 2800 and accessories to put in it. Quote Link to comment Share on other sites More sharing options...
Videogamecollector123 Posted September 29, 2009 Share Posted September 29, 2009 Thats sucks, thought they would at least give you some sort of explanation. Quote Link to comment Share on other sites More sharing options...
disjaukifa Posted September 30, 2009 Share Posted September 30, 2009 Thats sucks, thought they would at least give you some sort of explanation. Yeah I am surprised that they didn't give you an explanation . . . but hey at least you can show your unhappiness with the seller through ebay feedback . Trust me he is going to have a difficult time selling stuff afterwards which is why the feedback system is in place or it will change his ways . . . maybe not who know. -Disjaukifa Quote Link to comment Share on other sites More sharing options...
Zwackery Posted September 30, 2009 Share Posted September 30, 2009 Trust me he is going to have a difficult time selling stuff afterwards which is why the feedback system is in place or it will change his ways . . . maybe not who know. Not really. With a feedback of 2, soon to be 1, the seller will probably just abandon that account and start another. Quote Link to comment Share on other sites More sharing options...
disjaukifa Posted September 30, 2009 Share Posted September 30, 2009 (edited) Trust me he is going to have a difficult time selling stuff afterwards which is why the feedback system is in place or it will change his ways . . . maybe not who know. Not really. With a feedback of 2, soon to be 1, the seller will probably just abandon that account and start another. Can't really do that anymore through ePay unless you want to setup a whole Paypal account and payal automatically links two accounts as one once they realize the bank information is the same. Not saying it can't be done, just sayings its hard to do. -Disjaukifa Edited September 30, 2009 by disjaukifa Quote Link to comment Share on other sites More sharing options...
akator Posted October 19, 2009 Share Posted October 19, 2009 I told the seller to pack it properly and they shipped something in a manila envelope. The retail box was damaged, negating the reason for having bought it new in box. Sorry, you can't leave negative or neutral Feedback for this PowerSeller until 7 days after purchase.In the mean time, please contact the seller to try to work things out. Just when I thought my opinion of eBay couldn't have dropped any lower... Quote Link to comment Share on other sites More sharing options...
horseboy Posted October 19, 2009 Share Posted October 19, 2009 (edited) I told the seller to pack it properly and they shipped something in a manila envelope. The retail box was damaged, negating the reason for having bought it new in box. Sorry, you can't leave negative or neutral Feedback for this PowerSeller until 7 days after purchase.In the mean time, please contact the seller to try to work things out. Just when I thought my opinion of eBay couldn't have dropped any lower... I don't see anything wrong with having to wait a few days. There are a lot of hot-heads that will neg you for any little thing. Making them wait 7 days just gives the seller a chance to try and work something out. If you can't get anything worked out, then you give them the neg. No harm, no foul. As for shipping games in those damn manila envelopes... that makes me want to explode. I just had some ridiculous lady send me a pretty expensive boxed game in a manila envelope. It is like pulling teeth trying to explain to this lady that no amount of bubble wrap in a envelope is going to keep a flimsy paperboard box from getting crushed. She is so mad about it that she is even refusing to honor her own return policy. Looks like I will get my money back and get to keep the game. Edited October 19, 2009 by horseboy Quote Link to comment Share on other sites More sharing options...
akator Posted October 20, 2009 Share Posted October 20, 2009 I don't see anything wrong with having to wait a few days. There are a lot of hot-heads that will neg you for any little thing. Making them wait 7 days just gives the seller a chance to try and work something out. If you can't get anything worked out, then you give them the neg. No harm, no foul. I understand the theory, that making someone sit on it for a few days will lead to a different outcome. They are actually hoping that I will forget about it entirely and not rate the transaction at all. They are wrong. Because I couldn't express myself with reasonable feedback the day I received the package, I will instead fume over the situation for days. Each day I will become more and more pissed off. By the time eBay allows me to leave feedback, it will have slipped from neutral to negative. That is, unless eBay is right and I forget about it As for shipping games in those damn manila envelopes... that makes me want to explode. I just had some ridiculous lady send me a pretty expensive boxed game in a manila envelope. It is like pulling teeth trying to explain to this lady that no amount of bubble wrap in a envelope is going to keep a flimsy paperboard box from getting crushed. She is so mad about it that she is even refusing to honor her own return policy. Looks like I will get my money back and get to keep the game. Every time I tell myself to stop wasting my time and money on eBay. At least 25% of my purchases are not working as described (likely never were) or destroyed because of bad packing. So a few months go by, the bad experience isn't as vivid, and I figure I'll take a chance again. It's a vicious cycle, and I'm partially to blame for going back for more abuse. It's a disfunctional relationship that needs to end... Quote Link to comment Share on other sites More sharing options...
horseboy Posted October 20, 2009 Share Posted October 20, 2009 I have actually started to preemptively tell ebay sellers how to pack. I feel like I am being a condescending jerk when I do it, but it has become a necessity. Quote Link to comment Share on other sites More sharing options...
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