the.golden.ax Posted August 10, 2012 Share Posted August 10, 2012 I've heard others on AA get upset with lukiegames but they are a giant seller. You don't expect the kind of crap I just got from them. I won eBay Auction -- Item Number: 290751309370 for $91.01 The listing says: CONDITION - This is a lot of Lot of 2 Super Nintendo & 6 Nintendo NES BROKEN Systems- For PARTS or REPAIR5 non-working original consoles. Can be repaired or used for parts. What I actually got was just like the picture, but FOUR of the units have NOTHING inside, they are just the empty plastic shells. The rest have the PCB, no pins, no tins, no screws, nothing. I didn't win a lot of broken shells. They were described as SYSTEMS. How can you repair EMPTY shells containing no electronics!? I'm waiting on the reply. Man, I'm pissed. Crap like this shouldn't happen from sellers with A QUARTER MILLION feedback. They corrected the situation sending me another batch. While some did have missing crap again like tins and pins others had extra stuff like games in them. They more than made up for the situation. Thank you for being honorable. 2 Quote Link to comment Share on other sites More sharing options...
bomberpunk Posted August 10, 2012 Share Posted August 10, 2012 hmm, this might get ugly. get your weapons ready, ax... There are no guarantees with these and absolutely NO refunds or returns. Quote Link to comment Share on other sites More sharing options...
the.golden.ax Posted August 10, 2012 Author Share Posted August 10, 2012 hmm, this might get ugly. get your weapons ready, ax... There are no guarantees with these and absolutely NO refunds or returns. Yeah I know. Something tells me that eBay is going to side with the giant monster that makes them hundreds of thousands of sales. Quote Link to comment Share on other sites More sharing options...
GonzoGamer Posted August 10, 2012 Share Posted August 10, 2012 too bad you did not video tape the box opening, usually ebay will side with the buyer, but you may be right about them siding with Lukie on this one, but who knows, maybe take a few pics of the shells you might get lucky, i wish you the best with it. Quote Link to comment Share on other sites More sharing options...
the.golden.ax Posted August 10, 2012 Author Share Posted August 10, 2012 It also said it was a stock photo, but it was in fact the actual items shown... they just were missing the innards could be that Lukie is just TOO big to know what they have going on (honest or unintentional mistake) but with all the dishonest whackjob buyers out there, whom ever does answer from Lukie is just probably going to assume I want a free ride (because one hand that sent it, won't know what the other hand that answers my displeased customer service message, was doing). They must have been botched or leftovers from repairs they did at Lukie in house. Quote Link to comment Share on other sites More sharing options...
SlowCoder Posted August 10, 2012 Share Posted August 10, 2012 Damn. Quote Link to comment Share on other sites More sharing options...
AtariorDie Posted August 10, 2012 Share Posted August 10, 2012 Jesus Goldenax I have like 10 NES that blink red and like 5 SNES that don't work, I would have sold you mine. Quote Link to comment Share on other sites More sharing options...
the.golden.ax Posted August 10, 2012 Author Share Posted August 10, 2012 Jesus Goldenax I have like 10 NES that blink red and like 5 SNES that don't work, I would have sold you mine. PM... maybe at least something good can come of this. Quote Link to comment Share on other sites More sharing options...
FikapPacMan Posted August 10, 2012 Share Posted August 10, 2012 You might get lucky Ax with Lukie.......before I found this forum about 2 years ago I bought a couple hundred games from them in a one year span...this was before they got so big (they just discontinued the 10% off coupon with each order a few months ago and they would usually give "better" customers a 25% off one from time to time).......anyway I digress.....I never had any problem even on a few purchases that I had to return (including a Bubble Bath Babes) that was not in good shape I believe the owner's name is Sara Cover (if I remember right) and I bet you could talk to her....either way best of luck ...that sucks Quote Link to comment Share on other sites More sharing options...
pangasinan Posted August 10, 2012 Share Posted August 10, 2012 The guys got 240 negs in 6 months,that should of got the alarm bells ringing. Quote Link to comment Share on other sites More sharing options...
the.golden.ax Posted August 10, 2012 Author Share Posted August 10, 2012 The guys got 240 negs in 6 months,that should of got the alarm bells ringing. Not really alarming due to the size. They are "top rated" and the ratio is fairly understandable. Maybe they will take care of it. I sure hope so. Right now I just feel trapped. The listing should have said that they were missing most or all of the guts. When you say broken systems, you aren't saying that there will be some literally devoid of anything but a power button and some dust bunnies. Quote Link to comment Share on other sites More sharing options...
Grig Posted August 10, 2012 Share Posted August 10, 2012 We all know that you are right, Ax - and Lukiegames is wrong - and we all hope that ebay will do the right thing (force a return and get your money back). Lukiegames has bought countless NES, SNES and N64 from me. If this does not turn out right, I will block them from my auctions. Quote Link to comment Share on other sites More sharing options...
kennyk Posted August 11, 2012 Share Posted August 11, 2012 That really sucks! I hope you get your money back. Quote Link to comment Share on other sites More sharing options...
GodzillaIsMyCopilot Posted August 11, 2012 Share Posted August 11, 2012 They have a website, with a Customer Service number. I had an issue with a NES I ordered direct from them - they took the thing back, at their expense, no questions, asked, and upgraded to a top loader for $15. I had to yell once, but only once. 888-616-4263. Call them. They're big enough that they can bend over backwards to help you, but you have to bark loud enough. Quote Link to comment Share on other sites More sharing options...
+frankodragon Posted August 11, 2012 Share Posted August 11, 2012 His BBB grade is A- ?? I would give him an "F-" He is listed in the BBB. http://www.bbb.org/south-east-florida/business-reviews/video-games-retail-dealer/lukie-games-in-miami-fl-92020183 Quote Link to comment Share on other sites More sharing options...
GodzillaIsMyCopilot Posted August 11, 2012 Share Posted August 11, 2012 The business is actually owned by two females, and employs quite a few people. I realize that a lot of their reputation here is based off of their ebay store, but, they also do business outside of that. If I had had any experience less than what I had when I had my problem, believe me, I'd be bitching up a storm. As it is, these folks were willing to go the extra mile to make me happy. How often have you gotten a message on eBay that said, "Sorry. Nothing I can do," because the seller knew they'd covered their ass? I didn't get that treatment from LukieGames, and I hope you don;t either. Also, check out DKOldies - they're on the high end of the scale, pricewise, but the service is out of this world. I had a box of over a dozen games stolen off my doorstep. Even though it wasn't insured, they gave me store credit in a five minute phone call. Quote Link to comment Share on other sites More sharing options...
the.golden.ax Posted August 11, 2012 Author Share Posted August 11, 2012 Yeah, if I don't get any reply I'll give them a call. I was pretty hot about the situation when the package came. I'd planned to refurb some of these systems and flip some of them quickly to get my investment back. I'm cutting it close to the line at mortgage time each month. It doesn't leave allot of room for shenanigans on stuff I've got immediate plans for. Quote Link to comment Share on other sites More sharing options...
GodzillaIsMyCopilot Posted August 11, 2012 Share Posted August 11, 2012 Yeah, if I don't get any reply I'll give them a call. I was pretty hot about the situation when the package came. I'd planned to refurb some of these systems and flip some of them quickly to get my investment back. I'm cutting it close to the line at mortgage time each month. It doesn't leave allot of room for shenanigans on stuff I've got immediate plans for. Use that to your advantage. I'd call regarldess. The guy in charge of returns is really compassionate and reasonable. Quote Link to comment Share on other sites More sharing options...
AtariLeaf Posted August 11, 2012 Share Posted August 11, 2012 This is a clear cut case of item misrepresentation. Period. Quote Link to comment Share on other sites More sharing options...
+Random Terrain Posted August 11, 2012 Share Posted August 11, 2012 The business is actually owned by two females . . . Period. Gross. Man, I'm pissed. Crap like this shouldn't happen from sellers with A QUARTER MILLION feedback. Is it time to get the bulldozer out of your secret garage? www.youtube.com/watch?v=hgDgVbRKRrM http://www.youtube.com/watch?v=hgDgVbRKRrM Quote Link to comment Share on other sites More sharing options...
Cobradvs Posted August 12, 2012 Share Posted August 12, 2012 Hey man, go to their Facebook page and write to them. They generally do reply especially when it's a customer complaint. Here's the link. http://www.facebook.com/LukieGames Quote Link to comment Share on other sites More sharing options...
the.golden.ax Posted August 14, 2012 Author Share Posted August 14, 2012 After two clear emails explaining exactly what the situation was in 5 days, and posting to their facebook Lukie finally wrote back: I do apologize for any delay in response. I?m not sure why the previous message was missed. As stated the lot was for broken systems. The lots are created by randomly choosing the items from a bin of broken systems and there are to be used for parts or repaired. This lot was not misrepresented. At this point I would consider this to be a scam. Quote Link to comment Share on other sites More sharing options...
akator Posted August 14, 2012 Share Posted August 14, 2012 After two clear emails explaining exactly what the situation was in 5 days, and posting to their facebook Lukie finally wrote back: I do apologize for any delay in response. I?m not sure why the previous message was missed. As stated the lot was for broken systems. The lots are created by randomly choosing the items from a bin of broken systems and there are to be used for parts or repaired. This lot was not misrepresented. At this point I would consider this to be a scam. I agree completely. The listing specifically said, "Can be repaired or used for parts." There is no way that empty console shells can be repaired. If at least one of the items had some guts in it, it could be "interpreted" that they pulled random non-working items and shipped them. However, the fact that not a single item had anything in it proves that they intentionally sent you several empty shells. It's not like you paid peanuts for that lot, either. They definitely scammed you. Quote Link to comment Share on other sites More sharing options...
SlowCoder Posted August 14, 2012 Share Posted August 14, 2012 After two clear emails explaining exactly what the situation was in 5 days, and posting to their facebook Lukie finally wrote back: I do apologize for any delay in response. I?m not sure why the previous message was missed. As stated the lot was for broken systems. The lots are created by randomly choosing the items from a bin of broken systems and there are to be used for parts or repaired. This lot was not misrepresented. At this point I would consider this to be a scam. Yes, I agree. As you said, their description indicated "broken" systems, not "incomplete" systems. They should definitely rectify this with you. Been a few days, but I don't remember reading anything in the auction about missing parts. Quote Link to comment Share on other sites More sharing options...
+wood_jl Posted August 14, 2012 Share Posted August 14, 2012 (edited) You need to tell them that the lot was for broken systems, and that broken systems can either be repaired or used for parts. If they couldn't, then there would be NO value whatsoever. What shipped were incomplete systems, which can neither be repaired, nor used for parts [that you need] to repair other systems, and therefore have no value. The lost was misrepresented as broken systems when it should have been listed as incomplete/stripped systems. edit: sorry mine sounds just like the guy above but we posted at the same time. I'm with SlowCoder. Edited August 14, 2012 by wood_jl Quote Link to comment Share on other sites More sharing options...
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