lbaeza Posted February 28, 2013 Share Posted February 28, 2013 Hi Guys I won eBay item #111011833370, and as usual I paid right away. However, time goes by with no sign of my item being shipped. Later I checked my messages on the eBay inbox, and found this message from the seller: "This item has been lost please cancel the order, a refund will be included. " Strange because the seller has a 100% positive feedback. And according to this document... http://pages.ebay.com/help/sell/cancel-transaction-process.html ... is the Seller the one who must first contact the buyer and then cancel the transaction. I suspect the seller is backing because the item did not sell well, in fact I think I was the only bidder for that item. What do you guys recommend? Have you ever faced a similar situation? Is this situation any common? Kind regards Quote Link to comment Share on other sites More sharing options...
atari181 Posted February 28, 2013 Share Posted February 28, 2013 First send a message to the seller telling him of your suspicions, there is not much you can do unless the seller fesses up to wanting to cancel the transaction. If the buyer denies it, you really have no recourse Quote Link to comment Share on other sites More sharing options...
NE146 Posted February 28, 2013 Share Posted February 28, 2013 He might be unhappy with the sale. Or he could have legitimately lost the item. Stuff happens, and there's no way for you to know at the end of the day. As long as you get your money back in full, there's not too much you can do. Be interesting though if he relists the item further down the road. Quote Link to comment Share on other sites More sharing options...
+wood_jl Posted February 28, 2013 Share Posted February 28, 2013 I'd want a *detailed* explanation. I'd be inclined to leave him neutral feedback, anyway. Even if it really IS lost, that's completely irresponsible. He hasn't been on Ebay long (17 transactions) , and if he's just holding out for more money and scamming, he's not going to learn any other way. He already has one neutral feedback ("Chew marks on earpiece, not disclossed in the item description.") so he obviously hasn't been maintaining the highest of standards. Maybe I'm a bit harsh, but I try really hard when I sell on Ebay (not too often, but several times) , and shoddy treatment when the tables are turned rubs me the wrong way. 1 Quote Link to comment Share on other sites More sharing options...
dobidy Posted February 28, 2013 Share Posted February 28, 2013 I have had this happen a couple of times last year when ordering from high volume or power sellers who list items that they did not have in stock. One sent an item that they said "looked" like the one I ordered......they ended up refunding me. Quote Link to comment Share on other sites More sharing options...
akator Posted February 28, 2013 Share Posted February 28, 2013 As long as you get your money back... this is much better than a seller sending you beat up things that are not what was shown in the listing and not what you purchased. I would much rather a seller cancel a sale than send me some crap that doesn't represent what I purchased. There are far, far worse things than a seller cancelling... as long as you get your money back Quote Link to comment Share on other sites More sharing options...
pangasinan Posted February 28, 2013 Share Posted February 28, 2013 Get a refund then neg him. 1 Quote Link to comment Share on other sites More sharing options...
0078265317 Posted February 28, 2013 Share Posted February 28, 2013 For that price its not worth the neg. Quote Link to comment Share on other sites More sharing options...
+wood_jl Posted February 28, 2013 Share Posted February 28, 2013 It's worth a neutral. Stuff like slow shipping - while irritating - is at least understandable in part, due to human laziness that affects us all, and the possibility that there was a real issue in the seller's life. But "losing" the item, particularly when it sold cheap? It's not worth a NEG, but at that price? (1) If this item is not really lost (malfeasance), then the low price is precisely the reason for this situation, to begin with. Seller wants more money and is backing out of the contract. or (2) If this item is really lost then it's utter irresponsibility. You don't enter into contracts with merchandise you value so little that you can't keep up with it. So, it's one or the other. I agree it is NOT worth a NEG, but perhaps a neutral. As far as getting your money back - of course! If they refused to refund or send merchandise, an Ebay case would be opened and he'd be refunded anyway. As far as sending beat-up things that are not represented in the description or pics: That's just blatant misrepresentation, and a separate issue. Another thing that doesn't have to do with this case (but I'm bringing it up anyway) is when the seller packs stuff woefully inadequate and it's damaged. Who pays return shipping? I got stiffed on this deal..... http://www.atariage.com/forums/topic/98341-whats-the-latest-atari-related-things-youve-bought-on-ebay/page__view__findpost__p__2615543 .....and I left a NEUTRAL. I didn't get my $20 return shipping back. Add that to the hassle of re-boxing, posting. I had to find a bigger box, as I couldn't in good conscience fit the trashed part in that box. Afterwards, I felt lucky to get anything back, from someone careless enough to send something like that, and thoughtless enough to put someone else out the return shipping and hassle for their own negligence. Seller replied "Item was professionally packaged by Postal Annex shipping center." Yeah, looks really professional! Made me sorry I didn't leave a NEG. Careful dealing with that one. Quote Link to comment Share on other sites More sharing options...
kennybrooks Posted February 28, 2013 Share Posted February 28, 2013 You do have recourse. Leave negative feedback. If the seller's only message to you was the quote posted above with no further explanation, a negative is deserved. If I no longer had an item I sold, or had misplaced it, I would explain the situation in great detail and offer the buyer some extra money for the trouble. In today's Ebay, negative feedback and low DSR ratings really hurt sellers. Quote Link to comment Share on other sites More sharing options...
lbaeza Posted February 28, 2013 Author Share Posted February 28, 2013 OK Guys Thanks for your feedback. I will ask for more details to the seller and see what happens. Who starts the process of cancelling a transaction? Me or the seller? Ebay docs say the seller start the process...but this is the first time I face this situation. Any of you guys has ever cancelled a transaction, as a buyer? Kind regards Quote Link to comment Share on other sites More sharing options...
boxpressed Posted February 28, 2013 Share Posted February 28, 2013 As the buyer, you have to agree to cancel the transaction. The seller would want you to do so because he or she would have to pay Final Value fees if you don't agree. If I were you, I wouldn't agree. You can also contact eBay customer service and ask that the seller be marked as a "non-selling seller." I don't think this does very much unless a lot of people complain this way against the seller. Quote Link to comment Share on other sites More sharing options...
slab0meat Posted February 28, 2013 Share Posted February 28, 2013 Is eBay customer service phone-only these days or is there an email? I have a problem myself, though a little different. But it IS as a buyer and would like to cancel the transaction due to lack of contact from seller. Quote Link to comment Share on other sites More sharing options...
+wood_jl Posted February 28, 2013 Share Posted February 28, 2013 Who starts the process of cancelling a transaction? Me or the seller? Ebay docs say the seller start the process...but this is the first time I face this situation. Don't do anything. All you care about is getting your money back. If there are selling fees (etc.) that's not your problem. Ask for your refund, and remind the seller that it's button-pushing to make it happen, and once that's done, it occurs at the speed with which electrons travel. There's no reason to wait. 1 Quote Link to comment Share on other sites More sharing options...
jetset Posted March 1, 2013 Share Posted March 1, 2013 For that price its not worth the neg. Why does the cost of the item come into play? He's deserving of a neg whether it was $9.99 or .99 cents. Lost. Yea right. In all honesty you should have steered clear. $19 bucks to ship a cassette player? He's deceiving with the shipping costs trying to pad his profit. Never support someone who pulls that shit. Quote Link to comment Share on other sites More sharing options...
lbaeza Posted March 9, 2013 Author Share Posted March 9, 2013 Hi Guys Just to let you know that after several days asking for more details to the seller on how my item got lost, I finally got a refund. The seller added this message to the refund: "Sorry for the problem". I have no idea what happened to my item, the seller never provided additional information. What's next? Do I have to leave a eBay feedback? Do you want me guys to post the seller information here? Regards Quote Link to comment Share on other sites More sharing options...
Jaymiester Posted March 9, 2013 Share Posted March 9, 2013 You gave us the seller info in the first sentence of the first post, when you posted your Item # 111011833370 Quote Link to comment Share on other sites More sharing options...
+wood_jl Posted March 10, 2013 Share Posted March 10, 2013 I would leave the NEUTRAL feedback. "Claimed lost item and 10 days before refund" would be a good suggestion. (1) Never should have lost the item. (2) Should have given INSTANT refund. Refund should occur at the speed with which electrons move (~instant) as soon as it was determined you were due a refund. In the modern world, you push a button to make it happen. You could have been sent a money order through snail-mail and received it in less time. They did not do you any favors here. Refunding is not a favor when they failed. 1 Quote Link to comment Share on other sites More sharing options...
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