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Taco Bell can just die, along with any other shitty "fast food" establishment.

OLD CS1

Entry posted by OLD CS1 in General

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drawer_rants.png.bd22bec92df3047a168a7b630a215e18.pngtacobell.gif.918dc1dc7fee06d240b834ee5c15a19b.gifI am done, completely done, with Taco Bell.  Every time I go there they fuck something up.  The rice is not cooked enough and crunchy, or so old it is just a paste.  It is disgusting and Taco Bell might as well remove it as an ingredient since all but a handful of its stores ever get it right.

 

The speed of service is atrocious.  I have sat in line behind three cars for 30 minutes and watched as small orders were passed out the window.  I have waited inside the store for just as long for a three-item order.  There is no sense of urgency.  There is no care.

 

They do not want to serve you.  They want you to use those damnable kiosks.  They want you to use the shitty app which I cannot use on my de-Googled phone even if I wanted.  I worked behind the register for four years.  Not only do I not feel like I need to take my own orders, I am also not a five year-old who thinks it is really cool that I made the machine "beep" all by myself.

 

The dining room is always, and I mean always, dirty.

 

As a former Taco Bell employee, someone who was proud of my job and my work, I can no longer defend this place.  All but a couple of the people who work there simply do not care about the job or their work product.  They suck and they produce products that suck.  In this way, Taco Bell has decided upon its clientele and I am not part of it.

 

As the fast food experience continues to evolve, or devolve, into less of an experience, I hope any of these restaurants who do not put their customers and product value as top priorities just plain fail.  This is an industry trying to commit suicide and we should just let it.

 

(Credit for the feature photo.)

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OLD CS1
2 hours ago, carlsson said:

Suddenly it sounds like I should be glad they haven't expanded internationally more than they have. :)

I would hazard to say things would be a little different over there.  On this side of the pond, customer service is a dead art.

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SoundGammon

Sad part is that people who do the training have little or no experience with customer service. I remember one guy I was training told me about his previous job at Burger King. He was being trained by someone who just started a week before! What the working public fails to notice or not told is that it's the customer who puts the money in your pay check. No one else! I was working at Wal-Mart during the changes they were making and it went from a company who appreciated the customers to just making money! I remember watching a cashier that just finished waiting on a customer and all she said to him was thank-you and not even looking at him. The next customer was the store manager and she couldn't stop talking to him. A lot of businesses lost their focus on what makes and keeps a business going. Remember the old ad where a store associate dancing down the isle with a customer? I remember what one customer said to another: "I use to like coming to Wal-Mart, now I only come here when I have to!" 

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