+wongojack Posted June 13, 2013 Share Posted June 13, 2013 I had to send back an item to Steve for repair/replace back at the end of May and he hasn't answered any of my emails since. I've heard great things about his support, so I was surprised that my emails have gone unanswered. I'm a little worried about it; maybe he's sick or hurt or something. Anyone buy something from Atarimax recently or get some email from Steve? Quote Link to comment Share on other sites More sharing options...
funknflow5200 Posted October 22, 2013 Share Posted October 22, 2013 I recently purchased a ultimate SD cart from them via paypal, but never got a confirmation or shipping info - is that how it usually works? just made to order and they ship whenever? I'm too excited for this thing to wait! (Clearly need to work on patience..) Quote Link to comment Share on other sites More sharing options...
funknflow5200 Posted October 22, 2013 Share Posted October 22, 2013 Also sent an email and never got a response. Quote Link to comment Share on other sites More sharing options...
Hyperboy Posted October 22, 2013 Share Posted October 22, 2013 I've sent 3 emails for orders over last few months with no response at all, my previous dealings with Steve have been perfect. Hope all is well. Quote Link to comment Share on other sites More sharing options...
funknflow5200 Posted October 22, 2013 Share Posted October 22, 2013 (edited) I just hope I get the cart... has anyone had any successful orders lately? Edited October 22, 2013 by funknflow5200 Quote Link to comment Share on other sites More sharing options...
funknflow5200 Posted October 22, 2013 Share Posted October 22, 2013 well, and obviously that everyone is OK. Quote Link to comment Share on other sites More sharing options...
Kyle22 Posted October 22, 2013 Share Posted October 22, 2013 I emailed Steve a few days ago and have gotten no response yet... Quote Link to comment Share on other sites More sharing options...
+FujiSkunk Posted October 22, 2013 Share Posted October 22, 2013 FWIW, I sent an email at the end of September, asking about the new Coleco SD cart. He replied about a week later. I've bought from him before without issue, and I was going to order the Coleco cart this week. Hearing about a lack of communication is a little disconcerting, though. Quote Link to comment Share on other sites More sharing options...
zylon Posted October 22, 2013 Share Posted October 22, 2013 I've recently bought some 8mb flashcarts from Steve. About a week later, I got an email stating that he was waiting for more PCB's to fill my order. About 2 weeks later, I got a shipping notification. Quote Link to comment Share on other sites More sharing options...
+grips03 Posted October 22, 2013 Share Posted October 22, 2013 I bought something from him in Aug. Received it in about a week. I recommend you email him again. Quote Link to comment Share on other sites More sharing options...
MAC-42 Posted October 23, 2013 Share Posted October 23, 2013 I bought the 5200 SD card and followed up with a second cart less than a week after receiving. This had to be in September, and the turnover was excellent. Quote Link to comment Share on other sites More sharing options...
Master Phruby Posted October 23, 2013 Share Posted October 23, 2013 I have an order with him right now for a 5200 SD card for about a week now. No response to emails. What is with people around here that sell stuff and never respond to emails about status and take forever sending something. It seems like proper manners and good business to say something to your customers. Engineers that sell things seem to have no idea what proper customer service is. 1 Quote Link to comment Share on other sites More sharing options...
Albert Posted October 23, 2013 Share Posted October 23, 2013 Engineers that sell things seem to have no idea what proper customer service is. I don't believe this is a fair generalization to make. ..Al 1 Quote Link to comment Share on other sites More sharing options...
+Gemintronic Posted October 23, 2013 Share Posted October 23, 2013 You don't have to be anti-social to work in a specialized field. It helps, though. It's never fun being the customer contact while also being the one writing the code they're antsy for. 1 Quote Link to comment Share on other sites More sharing options...
Gabriel Posted October 23, 2013 Share Posted October 23, 2013 I ordered a CV SD cart just a few days ago. Then I saw this thread. So, I sent an email asking if my order had been received and whether it was processing or shipping. I got a response back after about a day saying that my order had been received and would ship in about a week. Quote Link to comment Share on other sites More sharing options...
Master Phruby Posted October 23, 2013 Share Posted October 23, 2013 Unfortunately, when you are taking orders and receiving money, you have to at least acknowledge that an order has been placed. It takes less than a minute to send off an email that says order was received or has been shipped out. We are not talking about thousands of orders at the same time here and if we were, there are bot programs out there that can do this automatically. I've had multiple cases where I've ordered something from someone on this site and others and never hear anything. I just think a simple acknowledgment email isn't outside of reason. It makes for a happy customer that doesn't freak out and call their credit card company and have them post a charge back against you, wreaking your credit. Quote Link to comment Share on other sites More sharing options...
+nanochess Posted October 23, 2013 Share Posted October 23, 2013 (edited) Last year I had some communication with Steven regarding the Colecovision AtariMax cartridge. Same year by September/October I sent an e-mail about buying some items from his old list (he said he could check if still available) but I don't got an answer (someone said to me he was in vacation.) Later I bought everything from other source, so it was not a problem. I don't believe this is a fair generalization to make...Al This reminds me. Al, you've a PM from me Edited October 23, 2013 by nanochess Quote Link to comment Share on other sites More sharing options...
+FujiSkunk Posted October 23, 2013 Share Posted October 23, 2013 This reminds me. Al, you've a PM from me Me too! Quote Link to comment Share on other sites More sharing options...
tep392 Posted October 23, 2013 Share Posted October 23, 2013 I've ordered a lot of flash carts from Steve and have never had a problem with service or communication. I recommend some patience. If he hasn't responded, then I'm sure there is a valid reason for it. I think we should cut these guys some slack and not necessarily hold them to the standards of traditional businesses. They are small operations and certainly not their primary job. The economics don't justify the time they put into designing/manufacturing/selling these products. They provide a huge service to the community and need to be appreciated for what they do. 7 Quote Link to comment Share on other sites More sharing options...
+wongojack Posted October 23, 2013 Author Share Posted October 23, 2013 I had to send back an item to Steve for repair/replace back at the end of May and he hasn't answered any of my emails since. I've heard great things about his support, so I was surprised that my emails have gone unanswered. I'm a little worried about it; maybe he's sick or hurt or something. Anyone buy something from Atarimax recently or get some email from Steve? Steve eventually responded to me and even gave me a slight refund due to the delay. I think he's just a busy guy, but he will respond to you. 2 Quote Link to comment Share on other sites More sharing options...
funknflow5200 Posted October 24, 2013 Share Posted October 24, 2013 ....and I got my reply and shipping confirmation! Quote Link to comment Share on other sites More sharing options...
Master Phruby Posted October 24, 2013 Share Posted October 24, 2013 ....and I got my reply and shipping confirmation! Ditto. Quote Link to comment Share on other sites More sharing options...
tep392 Posted October 28, 2013 Share Posted October 28, 2013 Ordered some flash carts on Friday and recieved notice they shipped on Sunday. Steve's definitely around and on top of his game. Quote Link to comment Share on other sites More sharing options...
Master Phruby Posted October 28, 2013 Share Posted October 28, 2013 Cartridge arrived today in great shape!!! Thanks Steven! Quote Link to comment Share on other sites More sharing options...
Gabriel Posted October 28, 2013 Share Posted October 28, 2013 Received my cart today as well. Quote Link to comment Share on other sites More sharing options...
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