Ben from Plaion Posted December 19, 2023 Share Posted December 19, 2023 16 hours ago, scifidude79 said: It's always nice to see a company stand by their product. Unfortunately, these kind of defects can happen with anything. But, it's good that you were able to troubleshoot it and send him out a new one. Well, AgentOrange96 was almost unbeleiveably unlucky because not only was his machine faulty. His 10 in 1 cartridge was also faulty. I've not untill today seen a single newly manufactured cart be faulty. As I stated before I've replaced the PCBs inside the machine and now I've swapped out the the 10 in 1 cart. @AgentOrange96 I will send the machine back now in the New Year. 4 Quote Link to comment Share on other sites More sharing options...
AgentOrange96 Posted December 19, 2023 Share Posted December 19, 2023 4 hours ago, Ben from Plaion said: I will send the machine back now in the New Year. Thank you! I look forward to it! And for anyone wondering, this delay in shipping was a request on my part in DMs. 1 Quote Link to comment Share on other sites More sharing options...
AgentOrange96 Posted January 11 Share Posted January 11 The Atari is back in the states and worked first try! Thank you very much @Ben from Plaion! I'll make a follow up video this weekend as I think it's important. If there are any updates on what was defective on the original board and/or any comment on process improvements, I'd be more happy to include that as well. Mostly I hope fewer people run into this issue going forward and that when people do, they're taken seriously rather than dismissed by other customers/community members. (I haven't seen Atari or Plaion act dismissive) I'll post an update once I have a new video upload. Again, thank you Ben and thank you to everyone else who has been supportive or constructively critical. 3 Quote Link to comment Share on other sites More sharing options...
Glorkbot Posted January 11 Share Posted January 11 It’s nice to have a happy ending! 2 Quote Link to comment Share on other sites More sharing options...
+bent_pin Posted January 11 Share Posted January 11 You got new stuff and because you sent it back to Plaion directly, you might be contributing to improving the products for everyone. That's awesome. Now for some serious gaming. 2 Quote Link to comment Share on other sites More sharing options...
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