Eric7100 Posted January 19, 2015 Share Posted January 19, 2015 You'll like them when you get them. I've had mine for a week or so. I ordered a couple of days after the black Friday debacle. Got a fast response when I contacted them. I thought these first went on sale on Dec. 1st, which was Cyber Monday, not Black Friday. Quote Link to comment Share on other sites More sharing options...
+BBWW Posted January 19, 2015 Share Posted January 19, 2015 LOL, Well, something like that. It was a few days after the crash of the website… I thought these first went on sale on Dec. 1st, which was Cyber Monday, not Black Friday. Quote Link to comment Share on other sites More sharing options...
mckafka99 Posted January 20, 2015 Share Posted January 20, 2015 I just went through my email messages and this is what I have received/sent since ordering on 12/1: 1) 12/1 - A 'Welcome to Productions, Inc.' email message for when I created an account to order 2) 12/1 - A receipt from PayPal for the order 3) 12/10 - A 'Give the Gift of Intellivision' email from Intellivision Productions 4) 12/14 - An 'Order Deadline Tonight...' email from Intellivision Productions 5) 12/22 - [i sent an email to krobinson@intellivisionlives.com asking about my order.] 6) 12/23 - An 'Intellivision Webstore Orders Update' email from Intellivision Productions (Not sure if it is just coincidence that this came the day after my inquiry) I haven't seen any other email messages re: status or shipping since. I have been away in PA since Friday so I don't know if maybe there is surprise in the mail when I get home or not. Given my timeline, I am not sure where I may stand. I'll have faith for a bit longer that I may still receive mine, though given the problems, lost orders doesn't sound like an impossibility. If so, I trust it will all sort itself out in the end. I followed my post up with an email to Keith that included my PayPal payment email and a full copy (screenshot) of my PayPal (paid) invoice. I received a reply that my order is due to be shipped within the next couple of days. :-) Quote Link to comment Share on other sites More sharing options...
Eric7100 Posted January 20, 2015 Share Posted January 20, 2015 I followed my post up with an email to Keith that included my PayPal payment email and a full copy (screenshot) of my PayPal (paid) invoice. I received a reply that my order is due to be shipped within the next couple of days. :-) This proves that clearly Keith is responding to some people, and not to others. Quote Link to comment Share on other sites More sharing options...
+LS650 Posted January 20, 2015 Share Posted January 20, 2015 Well, it proves that he is receiving some emails and responding to some of them. It doesn't necessarily mean he is ignoring others - it may well be that he is not receiving them in the first place. Quote Link to comment Share on other sites More sharing options...
freewheel Posted January 20, 2015 Share Posted January 20, 2015 (edited) Well, it proves that he is receiving some emails and responding to some of them. It doesn't necessarily mean he is ignoring others - it may well be that he is not receiving them in the first place. Or he's responding and it's not reaching his target. Either that or it's a conspiracy where Keith has deliberately decided to fuck over specific people for no reason. Edited January 20, 2015 by freeweed Quote Link to comment Share on other sites More sharing options...
SoulBlazer Posted January 20, 2015 Share Posted January 20, 2015 I sent out the e-mail yesterday and no response today. I'll give it a few days before I file a PayPal claim. Quote Link to comment Share on other sites More sharing options...
hero2billions Posted January 20, 2015 Share Posted January 20, 2015 It's the intellinatti Quote Link to comment Share on other sites More sharing options...
SoulBlazer Posted January 20, 2015 Share Posted January 20, 2015 So after thinking about it a bit more I decided to go ahead and file the PayPal dispute, since someone had said they got a fast response form Intelivision Productions after doing so. I was going to wait a few more days, but I admit I'm not in the best mood right now (work issues -- long story) and I was just annoyed at the whole situation. So a hour ago about my last post here I went over to PayPal and filed the claim. Within ONE HOUR I had e-mail from Intelivision Productions with a tracking ID and confirmation the order was going out. I know they are probably still there in the office since they are in CA which is three hours behind me on the east coast. Would I have gotten that e-mail without the dispute? Perhaps. They clearly have not shipping everything yet, claims to the contrary. Or perhaps the PayPal notice got their butt in gear and they realized they hadn't shipped mine out. Like I said before, I do really trust Keith and am thankful for all the hard work he does. I just think that my order slipped through the cracks due to the store issues on December 1st, they aren't getting (or reading) their e-mails (which I understand if they are small staffed) and the PayPal dispute e-mail got the attention of someone who checked their records and went 'oh shit' about mine not going out yet. So, anyone who ordered in December should probably file that PayPal dispute also, as it seems THOSE are getting read when e-mails are not. What's the old saying? The squeaky wheel gets the grease? Quote Link to comment Share on other sites More sharing options...
ed1475 Posted January 21, 2015 Share Posted January 21, 2015 My overlays arrived in the mail today. I ordered them Dec. 23 and got a tracking number Jan. 14. Quote Link to comment Share on other sites More sharing options...
freewheel Posted January 21, 2015 Share Posted January 21, 2015 So after thinking about it a bit more I decided to go ahead and file the PayPal dispute, since someone had said they got a fast response form Intelivision Productions after doing so. I was going to wait a few more days, but I admit I'm not in the best mood right now (work issues -- long story) and I was just annoyed at the whole situation. So a hour ago about my last post here I went over to PayPal and filed the claim. Within ONE HOUR I had e-mail from Intelivision Productions with a tracking ID and confirmation the order was going out. With one instance I'd chalk it up to co-incidence. Two? Damn. Now that's just shitty customer service. Of course it lines up with what I've been saying all along - file a claim with PayPal if you're not happy. Quote Link to comment Share on other sites More sharing options...
Hyperboy Posted January 21, 2015 Share Posted January 21, 2015 Filed a dispute 2 days ago with no response.. Quote Link to comment Share on other sites More sharing options...
Atari_Bill Posted January 21, 2015 Share Posted January 21, 2015 So after thinking about it a bit more I decided to go ahead and file the PayPal dispute, since someone had said they got a fast response form Intelivision Productions after doing so. I was going to wait a few more days, but I admit I'm not in the best mood right now (work issues -- long story) and I was just annoyed at the whole situation. So a hour ago about my last post here I went over to PayPal and filed the claim. Within ONE HOUR I had e-mail from Intelivision Productions with a tracking ID and confirmation the order was going out. I know they are probably still there in the office since they are in CA which is three hours behind me on the east coast. Would I have gotten that e-mail without the dispute? Perhaps. They clearly have not shipping everything yet, claims to the contrary. Or perhaps the PayPal notice got their butt in gear and they realized they hadn't shipped mine out. Like I said before, I do really trust Keith and am thankful for all the hard work he does. I just think that my order slipped through the cracks due to the store issues on December 1st, they aren't getting (or reading) their e-mails (which I understand if they are small staffed) and the PayPal dispute e-mail got the attention of someone who checked their records and went 'oh shit' about mine not going out yet. So, anyone who ordered in December should probably file that PayPal dispute also, as it seems THOSE are getting read when e-mails are not. What's the old saying? The squeaky wheel gets the grease? That's absolutely pathetic if that's what it takes to get a response. If that is the case, that's someone who doesn't deserve to stay in business. Quote Link to comment Share on other sites More sharing options...
SoulBlazer Posted January 21, 2015 Share Posted January 21, 2015 That's the problem and the root issue right there -- without a e-mail BACK from someone, I have no idea if the PayPal dispute fixed the problem or not. It might just have been timing. I still think what I said in the last post I did is right -- the orders from Dec 1st got processed but somehow didn't get recorded correctly, so it took the dispute for them to check to realize that and get my order processed. In any case, it looks like this has been resolved, and I'm happy. 1 Quote Link to comment Share on other sites More sharing options...
Eric7100 Posted January 21, 2015 Share Posted January 21, 2015 Well, it proves that he is receiving some emails and responding to some of them. It doesn't necessarily mean he is ignoring others - it may well be that he is not receiving them in the first place. I have sent emails to Keith using the exact same email account that he responded to once, on Dec. 1st. After that... nothing. If it worked before, why wouldn't it work now? Quote Link to comment Share on other sites More sharing options...
Eric7100 Posted January 21, 2015 Share Posted January 21, 2015 Or he's responding and it's not reaching his target. Again, it worked before for me, as I successfully received one email from Keith on Dec. 1st. If his email is not reaching its target, then that means he must have gone into his email account and changed some kind of setting between Dec. 1st and now. Or maybe I did that on my end... even though I know that I didn't. Look, this whole thing smells fishy to me. I'm not buying all of these innocent "possibilities" that people are proposing. The fact that this topic is generating so much discussion is a sign that this was not a smooth business transaction for many of us. More people here should realize that they are probably not going to receive their early-order overlays. Quote Link to comment Share on other sites More sharing options...
Eric7100 Posted January 21, 2015 Share Posted January 21, 2015 So after thinking about it a bit more I decided to go ahead and file the PayPal dispute, since someone had said they got a fast response form Intelivision Productions after doing so. I was going to wait a few more days, but I admit I'm not in the best mood right now (work issues -- long story) and I was just annoyed at the whole situation. So a hour ago about my last post here I went over to PayPal and filed the claim. Within ONE HOUR I had e-mail from Intelivision Productions with a tracking ID and confirmation the order was going out. I know they are probably still there in the office since they are in CA which is three hours behind me on the east coast. Would I have gotten that e-mail without the dispute? Perhaps. They clearly have not shipping everything yet, claims to the contrary. Or perhaps the PayPal notice got their butt in gear and they realized they hadn't shipped mine out. Like I said before, I do really trust Keith and am thankful for all the hard work he does. I just think that my order slipped through the cracks due to the store issues on December 1st, they aren't getting (or reading) their e-mails (which I understand if they are small staffed) and the PayPal dispute e-mail got the attention of someone who checked their records and went 'oh shit' about mine not going out yet. So, anyone who ordered in December should probably file that PayPal dispute also, as it seems THOSE are getting read when e-mails are not. What's the old saying? The squeaky wheel gets the grease? I didn't pay by PayPal. I paid by credit card. But I filed a dispute just the same. And I also sent emails to all of Keith's email addresses. That was several days ago. No response from Keith, either to my emails or the credit card dispute that I filed. Quote Link to comment Share on other sites More sharing options...
Eric7100 Posted January 21, 2015 Share Posted January 21, 2015 My overlays arrived in the mail today. I ordered them Dec. 23. Good for you. I ordered mine on Dec. 1st, and I never heard a thing. Sound fair? Quote Link to comment Share on other sites More sharing options...
Eric7100 Posted January 21, 2015 Share Posted January 21, 2015 Filed a dispute 2 days ago with no response. This is exactly my point. Even when one files a dispute, Keith is still responding to some and not to others. Playing favorites, Keith? Quote Link to comment Share on other sites More sharing options...
Eric7100 Posted January 21, 2015 Share Posted January 21, 2015 That's absolutely pathetic if that's what it takes to get a response. If that is the case, that's someone who doesn't deserve to stay in business. And for some of us, even with filing a dispute/claim, we still don't get a response. Quote Link to comment Share on other sites More sharing options...
Eric7100 Posted January 21, 2015 Share Posted January 21, 2015 file a claim with PayPal if you're not happy. Been there, done that. (Although it was with my credit card company, since PayPal wasn't used.) It still didn't work. Quote Link to comment Share on other sites More sharing options...
tep392 Posted January 21, 2015 Share Posted January 21, 2015 Well I used my paypal account to contact them not realizing that it would open a dispute when I said the reason for contact was not receiving the product. We'll see what happens. Quote Link to comment Share on other sites More sharing options...
Eric7100 Posted January 21, 2015 Share Posted January 21, 2015 I've learned two things from this experience: 1. It doesn't pay to buy early. (And I might never do so again.) 2. I will never buy from Keith or Intellivision Productions again. Quote Link to comment Share on other sites More sharing options...
Eric7100 Posted January 21, 2015 Share Posted January 21, 2015 In any case, it looks like this has been resolved, and I'm happy. Well, good for you! Quote Link to comment Share on other sites More sharing options...
freewheel Posted January 21, 2015 Share Posted January 21, 2015 (edited) This is exactly my point. Even when one files a dispute, Keith is still responding to some and not to others. Playing favorites, Keith? The conspiracy theorist in me notices that the lack of response from Keith seems directly correlated to the number of complaining posts on this thread. Edited January 21, 2015 by freeweed Quote Link to comment Share on other sites More sharing options...
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