+videofx Posted March 12, 2023 Share Posted March 12, 2023 I have emailed Atarimax for weeks and ordered an Atarimax SIO to USB and my order still has not shipped. Anyone order anything lately and received their order? Thanks 1 Quote Link to comment Share on other sites More sharing options...
Beeblebrox Posted March 12, 2023 Share Posted March 12, 2023 Generally Steven gets back in pretty good time. As you'll see on various threads on AA there are times when you'll see some delays and similarly this question is asked. Seems juggling life outside of the business sometimes means the latter takes a back seat. Quote Link to comment Share on other sites More sharing options...
+videofx Posted March 13, 2023 Author Share Posted March 13, 2023 Thanks for letting me know Quote Link to comment Share on other sites More sharing options...
+Larry Posted March 13, 2023 Share Posted March 13, 2023 Paypal order? If so, did you get a Paypal confirmation? Quote Link to comment Share on other sites More sharing options...
bfollowell Posted March 13, 2023 Share Posted March 13, 2023 (edited) Yeah, we all know Steve gets busy, and life gets in the way and all that but weeks is a little ridiculous. Support after the fact is one thing, but if someone orders a product from you, and you've received payment, there's really no acceptable excuse for it taking weeks for someone's order to ship out. I know we're all a little spoiled with Amazon Prime shipping and all of that, but weeks to ship an item really is, and should be inexcusable. Let's hope all is right with Steve. Edited March 13, 2023 by bfollowell Quote Link to comment Share on other sites More sharing options...
_The Doctor__ Posted March 13, 2023 Share Posted March 13, 2023 (edited) emailed for weeks and then ordered? did payment clear? did you order on his website or another website? did you call him? did you contact him through the AtariMax forums? Edited March 13, 2023 by _The Doctor__ Quote Link to comment Share on other sites More sharing options...
bfollowell Posted March 13, 2023 Share Posted March 13, 2023 56 minutes ago, _The Doctor__ said: emailed for weeks and then ordered? did payment clear? did you order on his website or another website? did you call him? did you contact him through the AtariMax forums? Yeah, I'll agree that there seems to be a lack of detailed information for someone that is asking for assistance. The whole emailed for weeks AND ordered seems sort of strange to me. If I'd emailed someone for weeks without a response, I'm fairly certain that I wouldn't have ordered from them, but of course, that's just me. It may just be their choice of words and word placement that makes the original statement seem sort of strange and vague. 1 Quote Link to comment Share on other sites More sharing options...
+videofx Posted March 13, 2023 Author Share Posted March 13, 2023 I have been emailing Steve for more than 6 months and have Never received a reply. So I ordered the SIO to USB so I could get that and the upgrade but no reply. I left a message in the forums on Atarimax. We will wait and see 1 Quote Link to comment Share on other sites More sharing options...
bfollowell Posted March 13, 2023 Share Posted March 13, 2023 3 hours ago, videofx said: I have been emailing Steve for more than 6 months and have Never received a reply. So I ordered the SIO to USB so I could get that and the upgrade but no reply. I left a message in the forums on Atarimax. We will wait and see OK, so now on to the other questions. You ordered through his web site. Have you received all of the regular order confirmation emails with order number and all of that? Has your credit card been charged yet? Being charged doesn't really matters mind you, if you ordered two weeks ago, it should have shipped in that amount of time, in my opinion. I'm just wondering if you've seen all of the normal things you'd see after placing an online order and if you're actually out anything yet, other than time, of course. Quote Link to comment Share on other sites More sharing options...
Wrathchild Posted March 13, 2023 Share Posted March 13, 2023 That's the outside chance emails have fallen into a spam box 1 Quote Link to comment Share on other sites More sharing options...
+videofx Posted March 14, 2023 Author Share Posted March 14, 2023 I have the all the conformation emails with order # etc from Atarimax Quote Link to comment Share on other sites More sharing options...
bfollowell Posted March 14, 2023 Share Posted March 14, 2023 10 hours ago, videofx said: I have the all the conformation emails with order # etc from Atarimax OK, it's sounding like everything went through then. I am assuming that your CC hasn't been charged yet though? Quote Link to comment Share on other sites More sharing options...
Beeblebrox Posted March 14, 2023 Share Posted March 14, 2023 I think this has just come up several times over the years. It's not ideal granted and for a modern computer company/service you might go elsewhere. But taking the comments from this ol thread into account, and generally my own experiences (over here in the UK) with ordering from Atarimax/Steve - whom I've ordered from many times - it's unfortunately the way it is. He is always great when you are communicating with him. Quote Link to comment Share on other sites More sharing options...
bfollowell Posted March 14, 2023 Share Posted March 14, 2023 Yes, I agree with @Beeblebrox. I've had three dealings with Steve and all went well. I bought a regular Single Port USB Interface a number of years ago, 6-7 years ago if I recall correctly, and I received a dual port version. I contacted Steve to point out the mistake because I'm honest and that's what I do. He responded that, upon getting my order ready for shipment, he found he only had dual ports in stock, so he just sent me one of those. I mean, who does that? 2-3 years later my unit inexplicably died. We tried everything and it just wouldn't connect anymore. Steve was busy back then too, so the troubleshooting was through email and really slow. Imagine old timers playing chess via snail mail. Anyway, in the end, he decided to send me a new one. I reminded him that I'd only paid for a single port unit, but no, a dual port had died, so that's what he sent me. I also purchased the registered version of SIO2PC/ProSystem. That purchase went perfectly as well. Steve may be busy, but he is a class act all the way around. I know it's frustrating when you've ordered something and you're anxious to receive because that's the way I'm wired too, but I have little doubt that you will receive your unit eventually. 1 Quote Link to comment Share on other sites More sharing options...
M1W Posted October 17, 2023 Share Posted October 17, 2023 Hi Everyone, Has anyone received orders from AtariMax that were placed in 2023? My husband ordered a M.U.L.E cartridge back on October 5th and received a receipt via email the same evening, but nothing since. An email was sent to Steve asking about a shipping update and this went unanswered. He is growing concerned that Steve is no longer in business and is wondering if he should cancel the sale. If anyone has received their order in 2023 please let me know so we can be prepared for a protracted waiting period. We were hoping this would be a Christmas present and I am thinking we may have to find something else. Respectfully, Mary Wilke 1 Quote Link to comment Share on other sites More sharing options...
Beeblebrox Posted October 17, 2023 Share Posted October 17, 2023 4 hours ago, M1W said: Hi Everyone, Has anyone received orders from AtariMax that were placed in 2023? My husband ordered a M.U.L.E cartridge back on October 5th and received a receipt via email the same evening, but nothing since. An email was sent to Steve asking about a shipping update and this went unanswered. He is growing concerned that Steve is no longer in business and is wondering if he should cancel the sale. If anyone has received their order in 2023 please let me know so we can be prepared for a protracted waiting period. We were hoping this would be a Christmas present and I am thinking we may have to find something else. Respectfully, Mary Wilke I'd suggest sending another message as Steve has been known to be away for a couple of weeks at a time. 5th October isn't that long ago tbh, and I'd imagine you'll get a dispatch confirmation before the end of October. Quote Link to comment Share on other sites More sharing options...
+Larry Posted October 17, 2023 Share Posted October 17, 2023 Deleted... Quote Link to comment Share on other sites More sharing options...
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