Don 2600 and 5200 Posted October 16, 2023 Share Posted October 16, 2023 (edited) On September 25, I placed an order for the Atari 2600 Space Rocks game cartridge (including box and instruction manual). I immediately received an email confirming my order (order number 32571) and the funds were withdrawn from my bank account, but I have not yet received notification regarding shipment of my order, and my order still has a status of "pending". I waited a week after placing the order, and I then used the "Contact AtariAge" page to ask about my order, but I never received a reply. I waited another week after that, and on October 10, I used the "Contact AtariAge" page a second time to ask about my order, but as of today, I have still never received a reply to either of my inquiries. Is there another way to contact someone about my order? How can I find out when it will be shipped? Edited October 16, 2023 by Don 2600 and 5200 Quote Link to comment Share on other sites More sharing options...
Recycled Posted October 16, 2023 Share Posted October 16, 2023 Same here. Put an order in on September 21st. Sent follow up emails a couple of different ways. No response. I did a charge back. Didn't know what else to do. I'll gladly reverse it if I can get the merchandise shipped. Quote Link to comment Share on other sites More sharing options...
smesgr Posted October 19, 2023 Share Posted October 19, 2023 (edited) yes it is a shameful state. On the shop page there is a hint of several MONTH(!) delay above the HUGE poster. It is sadly very easy to miss. Additionally in the automated generated mail - which claims a processing time of one week - this huge delay is not added. From my point of view i would added a big red banner across all shop pages to push this message through. To be honest - if I wouldn't read the forum I would likely already get in touch with my lawyers... edit: Plus check your spam folder, maybe a message was stored there Edited October 19, 2023 by smesgr Quote Link to comment Share on other sites More sharing options...
HolmesA8 Posted October 24, 2023 Share Posted October 24, 2023 The delay's will be because of a huge number of orders placed during the 'last chance sale' back in June/July, I'm still waiting on my order from then. While I expected a delay ordering then, for new orders placed, it probably would be best if AA put up a obvious banner that there are long delays at the moment on the Store and the checkout pages. 1 Quote Link to comment Share on other sites More sharing options...
Albert Posted November 3, 2023 Share Posted November 3, 2023 I've been sending out emails periodically to update everyone on the status of their orders. I sent a new email out right after PRGE, and I am currently busy building a ton of games to start getting outstanding orders out in batches. The first big batch will go out early next week, and probably about every two weeks after that until they are all out. I was slow on responding to emails in September and October as I was very busy preparing for PRGE, but with that behind me, my singular focus will be catching up on all orders. If you're not seeing the emails I've been sending out, please let me know and I can help you troubleshoot that. ..Al Quote Link to comment Share on other sites More sharing options...
tradyblix Posted November 24, 2023 Share Posted November 24, 2023 Getting in touch with lawyers over a video game purchase ?? And how much would your lawyer charge for that consultation ? lol. AtariAge has always been slow, they're not Amazon. Chillax folks. 4 Quote Link to comment Share on other sites More sharing options...
bradhig1 Posted December 2, 2023 Share Posted December 2, 2023 I have been checking on my orders everyday. Don't have a clue when they may come. Quote Link to comment Share on other sites More sharing options...
nadir Posted December 4, 2023 Share Posted December 4, 2023 (edited) On 11/24/2023 at 3:21 PM, tradyblix said: Getting in touch with lawyers over a video game purchase ?? And how much would your lawyer charge for that consultation ? lol. AtariAge has always been slow, they're not Amazon. Chillax folks. Yeah, we all get spoiled with common off the shelf next day items. AtariAge games are having to be made, tested, and then shipped out. Now that I understand how much work it is, the times generally aren't too bad. This shift with Atari and the last chance sale and then PRGE in the middle has really delayed things. Even with the delays on these, I've waited longer for games from other popular sources... Edited December 4, 2023 by nadir Quote Link to comment Share on other sites More sharing options...
AtariLeaf Posted December 4, 2023 Share Posted December 4, 2023 Could've been worse. Could've ordered an Amico. 4 Quote Link to comment Share on other sites More sharing options...
+atari2600land Posted December 5, 2023 Share Posted December 5, 2023 I ordered mine July 14. It never came. Quote Link to comment Share on other sites More sharing options...
Albert Posted December 5, 2023 Share Posted December 5, 2023 9 minutes ago, atari2600land said: I ordered mine July 14. It never came. It will, I am working on them. I'm going to send another update tomorrow. ..Al 1 Quote Link to comment Share on other sites More sharing options...
tradyblix Posted December 5, 2023 Share Posted December 5, 2023 I'm also waiting on stuff but it's all good because I don't think it's compatible with the 2600 plus yet anyway. 😅 so I'm hoping that I'll get it by time there is an update that supports it. Or eventually. plus I have gotten games in the past from Atari age and while it does take a long time I definitely got what I wanted and it was great. so. I know it's a long time to wait and wish people would just have a little bit more patience in life but it is what it is. Quote Link to comment Share on other sites More sharing options...
bradhig1 Posted December 30, 2023 Share Posted December 30, 2023 I don't want boxes with games anymore just a cartridge and a manual ,but the ones I bought wouldn't give me the option to not have a box other then the one it gets shipped in. Quote Link to comment Share on other sites More sharing options...
Old Druid Posted February 6 Share Posted February 6 Sounds like this is all being done by one person, why can’t they get this guy some help? Quote Link to comment Share on other sites More sharing options...
+Gemintronic Posted February 6 Share Posted February 6 I think Albert has given good updates so far. Still have an order for Star Castle from the fire sale Professionally I haven't learned the balance between quality updates and not enough. UPDATE: ..and, wouldn't you know. I *just* got my order! Thank you, Albert! 1 Quote Link to comment Share on other sites More sharing options...
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